IT Support Specialist

About Brandpie

Brandpie helps businesses unlock growth at pivotal business moments. Leadership change, merger, acquisition, divestment, IPO, category shift—these are the times when everything matters. We’ve partnered with over 150 businesses to build brands in the high-stakes, high-value moments that drive impact and growth.

Brandpie has been named one of the Financial Times’ leading Management Consultancies every year since 2018, and was recognized as World Class to Work For by Best Companies in 2023.

We partner with global clients to define strategic positioning, craft impactful brand identities, and deliver standout experiences that drive transformation at pivotal moments in a brand’s journey.

The role

We’re looking for an IT Support Specialist with at least 3 years of experience to join our London-based operations team. This role is central to keeping our hybrid business running seamlessly — managing IT infrastructure, supporting our global teams, and driving forward our long-term IT and security strategy.

The successful candidate will be both technically strong and people-focused — able to solve problems quickly, communicate clearly, and proactively introduce improvements. You’ll take ownership of IT operations across software, hardware, security, and user support, working closely with our teams in London and New York.

What You'll Do:

• Develop and implement IT and security strategy in partnership with leadership and our managed service provider.
• Support the wider adoption of AI tools and platforms across the business.
• Manage IT operations, including troubleshooting software, hardware, connectivity, and AV needs.
• Oversee onboarding of new employees (hardware setup, accounts, access).
• Train employees on MacOS and productivity apps (Office 365, Teams, Dropbox, Slack, Miro, Asana, Zoom, ChatGPT).
• Lead IT projects including software rollouts, SharePoint intranet development, and system improvements.
• Provide on-site IT support for our London Clubhouse and company events (workshops, webinars, all-hands).
• Manage IT budgets, suppliers, and procurement.
• Drive ISO27001 accreditation and manage the framework once implemented.

What We're Looking For:

• 3+ years in IT support or systems administration.
• Strong proficiency in MacOS and SaaS administration (Windows knowledge a plus).
• Experience with MDM, remote support tools, cloud file systems.
• Familiarity with AI tools and platforms in a business context.
• Advanced skills in Office 365, Teams, SharePoint, Dropbox, Slack, Miro, Asana, Zoom, Adobe apps.
• Experience with ISO27001 or similar frameworks.
• Clear communication and excellent problem-solving skills.
• Strong organisational skills with attention to detail.

Why Brandpie?

• Work on meaningful projects that create a real impact. At Brandpie, we don’t do business as usual. We work with CEOs, CMOs and CHROs at moments of extraordinary change—M&A, divestments, transformations, new strategies—and help them define the next chapter of their business.
• The sweet spot between consulting and creativity. We combine the clarity of consulting with the imagination of a creative agency. We’re advisors and creatives. Thinkers and doers. We help simplify complexity and bring ideas to life—across brand, culture, vision, digital and go-to-market.
• We are driven by curiosity. Our people are curious, bright, and brave. We ask better questions. We make space for lateral thinking. We don’t shy away from tough conversations. But we do all of that with generosity, care, and big-hearted honesty.
• You will grow in every direction. Brandpie is a place where careers don’t follow straight lines. You’ll work across sectors, disciplines and pivotal moments. If you want breadth, depth, and challenge—you’ll find it here.

What You Can Expect:

• Rewarding package. We offer a salary of £40,000 per annum, with a generous benefits package that includes private medical and life insurance, gym subsidies, and a company pension scheme.
• Time off. You'll start with 23 days holiday (rising to 28 over time), plus an additional 3 days when we close between Christmas and New Year.
• Wellbeing support. From day one, you’ll have access to comprehensive health cover through Vitality, including mental health support. You’ll also benefit from gym discounts, partner rewards, and access to resources designed to help you thrive inside and outside of work.
• Work your way. This role is based 4 days a week in our London Clubhouse. It’s a vibrant, collaborative space where ideas spark and teams connect. The remaining day is yours to work from wherever you do your best thinking.
• Tech you can rely on. You’ll receive high-quality IT kit to support a seamless hybrid setup, including a Mac laptop, external monitor, home working set up allowance, etc.

Our Commitment to Diversity

Brandpie is committed to creating a diverse environment and is proud to be an equal opportunity employer. We recruit, employ, train, reward and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.