Contamac is the worlds largest manufacturer of contact and intraocular lens materials, and a leading innovator in the development of specialist polymers and biocompatible materials for medical applications. We dont make contact or intraocular lenses our customers do, from our materials.
- Ongoing Training and Development
Daily Roles And Responsibilities But Not Limited To
- Provide technical support to internal staff through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- All helpdesk duties; dealing with internal customers in person and incoming calls, emails and messaging tools
- Helpdesk duties (completing tickets), and understanding correct processes for escalating issues to 1st, 2nd or 3rd Line Engineers as appropriate, or to other technical specialists within the Organisation
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Helping with IT administration tasks
Monday to Friday (08:30- 17:00)
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