UK Management College

IT Support Technician

Company
Location
Sunderland, England, United Kingdom
Posted At
7/21/2025
Advertise with us by contacting: [email protected]
Description

UK Management College are looking for enthusiastic and confident individuals to join our team as an IT Support Technician.


Our business is growing rapidly and as such, we have a number of different roles to fulfill. As this is a role in which you will be dealing with students face to face, this is an office-based role in our new campus in Manchester.

No two days will be the same at UKMC, it will be busy and it is very fast-paced. Your role will be to assist with supporting students, aiding in their use of IT software and general computer maintenance.


Job Purpose

  • To keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Provide excellent support to both our students and staff


Key Responsibilities

  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users' accounts and profiles and deal with password issues
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritise and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • conduct electrical safety checks on computer equipment.


Person Specification

  • the ability to work well with others
  • knowledge of computer operating systems, hardware and software
  • analytical thinking skills
  • knowledge of engineering science and technology
  • to be thorough and pay attention to detail
  • customer service skills
  • excellent verbal communication skills
  • to be flexible and open to change
  • to be able to use a computer and the main software packages confidently


Job Type: Full-time

Pay: From £25,397.00 per year


Benefits:

  • Company events
  • Company pension
  • Private medical insurance


Schedule:

  • Monday to Friday


Education:

  • Bachelor's (preferred)


Experience:

  • IT support: 1 year (preferred)
  • Customer service: 1 year (preferred)


Work Location: In person

Advertise with us by contacting: [email protected]
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IT Support Technician | UK Management College | Hunt UK Visa Sponsors