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Job Title: IT Systems Administrator
Location: London, UK
Salary: competitive!
Contract Type: Full-time, Permanent
About the Role
A global energy and trading organisation is seeking a skilled IT Systems Administrator to support its UK operations. This hands-on role covers multi-tier IT support, infrastructure management, and collaboration with international teams. You’ll be responsible for maintaining a secure and efficient IT environment while contributing to strategic initiatives.
Responsibilities
• Deliver 1st, 2nd, and 3rd line IT support across the UK office
• Manage and triage service desk tickets via Jira, including incidents and change requests
• Participate in IT projects as assigned by the team lead
• Procure and manage IT hardware, ensuring availability and lifecycle coverage
• Configure and maintain desktops, laptops, mobile devices, and Cisco desk phones
• Administer user accounts and permissions via Active Directory and Exchange
• Manage application access using Okta and Zscaler
• Oversee devices through Microsoft InTune and Configuration Manager
• Troubleshoot email issues using Exchange and Mimecast
• Monitor system health using Logic Monitor and escalate alerts appropriately
• Maintain accurate IT documentation, including asset records and setup guides
• Process monthly IT invoices within required timelines
• Coordinate workstation setups and desk relocations
• Support onboarding and offboarding processes with strict adherence to procedures
• Reimage laptops following standard operating protocols
• Ensure compliance with IT policies and report security vulnerabilities
• Communicate effectively with global headquarters and third-party vendors
• Experience with document management systems is a plus
Requirements
• Proven experience in IT support across multiple tiers
• Strong knowledge of Active Directory, Exchange, Jira, Okta, Zscaler, InTune, and Configuration Manager
• Excellent troubleshooting skills across hardware, software, and networks
• Clear communication and strong organisational skills
• Familiarity with Logic Monitor and Mimecast is advantageous
• Security-conscious with a commitment to compliance
Send a message/ Apply directly