IT Technical Support Engineer

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities

Technology Administration and Operations

• Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change.
• Infrastructure monitoring and proactive issue identification and resolution.
• Resolution and recovery of incidents in line with the relevant processes and service level agreements.
• Configuration activities in compliance with technical specifications and security/compliance policies.
• On-call provision through rota service to maintain 24x7 business operations.
  
  

Software Management

• Reactive and proactive maintenance of environments, updating patches and versions.
• Audit support and capacity planning.
• Security vulnerability analysis and associated risk mitigation.
  
  

Project Support

• General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion.
• Contribute to technical documentation encompassing design, build standards and methods/procedures.
• Environment automation to optimise deployment and configuration activities.
  
  

Skills And Experience

• Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:
• Cisco (LAN/WAN/WLAN/Telephony)
• Fortinet (WAN / SDWAN)
• Checkpoint & Palo Alto firewalls
• Bluecoat and Zscaler proxy services
• Infoblox (DHCP & DNS)
• Citrix NetScaler
• Apache Web Servers
  
  

• Good understanding of IP services and routing protocols, inclusive of:
• OSPF
• BGP
• EIGRP
  
  

• Experience of:
• Supporting Apache Web Servers for Intranet and Internet-facing services.
• Centralised management platforms such as: Catalyst Center, FortiManager, Panorama.
• Scripting with PowerShell, Terraform, Ansible or similar/equivalent.
• ITSM platform(s) for support ticket handling.
  

Competencies and Attributes

• Ability to communicate well and to capture all pertinent details when required.
• Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
• Excellent interpersonal, written and verbal communication skills.
• Passion for achieving or exceeding expectations.
• Ability to work well in a pressurized environment
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Motivated to stay up to date with latest relevant IT technology, trends and best practices.
• Appetite and ability to learn quickly.
  
  

Qualifications And Certifications

• Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
• Currently hold, or willing to complete BS7858 clearance check
• Valid UK Driving Licence, as ability to travel is essential
  
  

Additional Information

• Location: The role is based in Glasgow, Scotland, but hybrid working is expected. There will be a requirement to work on-site in various locations and travel is therefore expected.
• The role is inclusive of a company vehicle or vehicle allowance.
• The role is inclusive of a company vehicle or vehicle allowance
  
  

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

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