IT Technician

Job Title

IT Technician

Reports to

Head of Compliance & IT

Location/work pattern

UK, 2 days in Manchester office per week

Salary

£35,000

What we do

Vypr is a Manchester HQd Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products, faster.

Were a scale-up business with huge growth ambitions. Weve proved product market fit with our existing offering and now were ready to scale at pace. Were using scalable new technology to reimagine our product intelligence platform with limitless future potential, from personalisation to AI enhanced insight.

Things that you will do

• Manage day to day IT operations across our Manchester office and hybrid/remote users.
• Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and enduser devices.
• IT service management: ticketing, SLAs, documentation and asset tracking.
• Execute an IT roadmap aligned to business goals and growth.
• Identify and implement technologies that improve productivity, collaboration and scalability.
• Own security execution: device management, access control, patching and vulnerability management.
• Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP).
• Coach employees on best-practice technology use and security awareness.
• Champion a culture of proactive IT support and continuous improvement.
• Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees.

What you will be responsible for

• Availability, performance and resilience of internal IT.
• Working with the Head of Compliance & IT to iteratively improve overall IT security posture.
• Assist the Head of Compliance & IT to maintain security standards aligned with GDPR, ISO 27001, SOC2 and Cyber Essentials.
• Access control/SSO/MFA, endpoint management, patching and vulnerability remediation including user provisioning/deprovisioning.
• Backups and adherence to data protection policies.
• SLA adherence and high employee satisfaction with IT support.
• Accurate asset lifecycle tracking and highquality documentation.
• Reduction of operational inefficiencies.
• Reliable support for hybrid work and mixed Mac/Windows environments.
• First responder for cyber security incidents and assisting the Head of Compliance & IT with data breach incidents as necessary.
• Execution of change management procedures
• Proactive reporting of IT KPIs (uptime, incident trends, SLA performance)
• Home-worker support standards (diagnostics, device security, minimum requirements)
• Hardware lifecycle planning and replacement standards

What you are good at

• Hands on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management.
• Translating technical needs into business outcomes; stakeholder management.
• Road mapping, prioritisation and aligning IT to company objectives.
• Security mindset: Risk assessment, policy enforcement, vulnerability/patch management and compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials).
• Designing and improving ticketing workflows and SLAs.
• Documentation and training to uplift adoption and security awareness.
• Supporting growth stage environments and hybrid workforces.

Desirable qualification/experience

• M365 administration
• Azure AD administration
• Apple/Mac administration
• Slack administration
• ITIL (Foundation or higher)

What's important to you

At Vypr, we value being Agile by embracing flexibility, making quick informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes. We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members.

What we offer

• Hybrid working
• Company paid medical cashplan
• Enhanced annual leave
• Work from anywhere up to 4 weeks a year
• Access to a global benefits and reward platform
• Access to well-being support, including an Employee Assistance Programmes
• Life Assurance
• Day off on your birthday
• Volunteering day
• Enhanced parental leave

What next?

Our Talent Selection process focusses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and to visit our Manchester HQ.