Location – Stratford, East London
Annual Salary £32,540 + Annual Performance Bonus + Company Benefits
Full Time - Hybrid – 2 days office/3 home
Onsite Training - Fully paid training and equipment provided
Job Summary
The team is expanding and we are seeking a motivated and results-driven Italian Bilingual Software Account Manager/Technical Support Specialist, to join our dynamic team, based at Stratford, East London.
The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues and dealers.
Dealing with general enquiries you will provide product knowledge, expertise and support in resolving all product technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes.
This role requires excellent communication skills, strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
Duties
- Develop and maintain relationships with key clients to understand their business needs and objectives.
- Identify opportunities for upselling and cross-selling products and services to enhance client value.
- Utilise Salesforce to track client interactions, manage accounts, and analyse sales data for strategic decision-making.
- Communicate effectively with clients regarding product updates, promotions, and any issues that may arise.
- Collaborate with internal teams to ensure timely delivery of services and resolve any client concerns.
- Prepare regular reports on account status, sales performance, and market trends for management review.
- Lead presentations and meetings with clients to discuss their goals and how our solutions can help achieve them.
Requirements
- Verbal and written fluency in English and Italian to minimum C1/C2 level.
- Practiced Contact Centre or Customer Service experience preferred, (any transferable experience considered)
- Proven experience in a software sales or account management role,
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Emotional intelligence, intellectual curiosity, adaptability and flexibility
- Logical thinker with professional maturity, and a willingness to own responsibility and take accountability
- Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment
- Strong communication skills, both verbal and written, with the ability to engage effectively with clients at all levels.
- A proactive approach to problem-solving with a focus on delivering excellent customer service.
- Ability to work independently as well as part of a team in a fast-paced environment
If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on start date anniversary for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
- Private Medical Insurance.
- Comprehensive travel insurance for you and family in line with Scheme rules.
- Discounted dental scheme.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our Values Are The Heartbeat Of Our Organization, And We Live, Breathe, And Play By Them Every Day. As a Percepta Team Member, You Can Expect
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
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