Key Details
Salary: £27,943.50 per annum, paid monthly in arrears, plus quarterly commission (between £7,000-9,000 OTE)
Location: Home-based, UK(working only from the UK is permitted)
Working Hours: Monday to Friday, 08:00 to 16:00
Contract Type: Permanent, full-time (37.5 hours per week)
Training: 5 days (fully paid)
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Renewals Agent with Foundever ® , you will manage exiting multi-country and UK customers for our Client, proactively promoting and renewing existing contracts, and upselling to them. Your day-to-day role will be handling both English and Italian customers.
The aim of the role is to inform customer their renewal date and promote products and licenses services by outbound and inbound telephone sales calls and emails. You will also process orders through Salesforce keeping record of customer’s interactions and transactions.
Primary Responsibilities
- Liaising with end users in English and Italian (written and spoken).
- Supply high-quality service in accordance with given processes and procedures.
- Informing customers effectively, through the use of active listening, questioning, soft skills, and techniques.
- Establish and develop excellent quality relationships with existing business and customers as well as other parts of the organization.
- Ensure that the customer is provided with the correct information in an efficient and timely manner as possible.
- Executing renewals of expiring maintenance and annual license agreements.
- Obtain orders and up-selling to generate new license opportunities.
- Planning and organizing the sales pipeline
- Generate quotation through Salesforce
- Submit orders by referring to updated price lists and products codes.
- Track and maintain records on customer sales through Salesforce.
Why work at Foundever®?
At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.
Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from
YOU!
Your Profile and Experience
- Sales experience within a telesales environment is essential
- Fluent in both English and Italian (spoken, written, reading) is essential
- Ability to identify sales opportunities & establish customer needs
- Ability to articulate features, benefits and recommendations to suit customer needs
- Excellent verbal and written communication skills, with emphasis on being able to verbally communicate with a diverse group of customers
- Excellent organizational and time management skills are essential in order to handle the busy and varied workload
- Strong interpersonal skills, with a positive, pleasant and focused attitude being essential
- Knowledge of Windows, MS Office and Mac operating systems
- Highly motivated and target driven
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com .
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
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