ITSM Change Manager

CompanyLa Fosse

LocationLondon Area, United Kingdom

Posted At11/28/2025

UK Visa Sponsorship Analytics

Occupation Type

Business and financial project management professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£56,500 (£28.97 per hour)

Occupation rate applies

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Description

ITSM Change Manager – Global Financial Services Leader (Fully Remote / Hybrid UK)

Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation?

We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over 20 countries and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised.

The Opportunity

As an ITSM Change Manager, you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure every change is planned, assessed, tested, and implemented smoothly, minimising disruption and maximising business impact.

This is a highly visible and collaborative role, working closely with technical teams, senior stakeholders, and global business units.

What You’ll Do

Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards.
Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems.
Chair Change Advisory Board (CAB) meetings using ServiceNow, ensuring rigorous risk and impact assessments.
Maintain the forward schedule of change and release calendar, communicating clearly with all stakeholders.
Drive process improvements and automation within the Change Management framework.
Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption.
Produce and maintain change documentation, reports, and post-implementation reviews.

What You’ll Bring

Proven experience in IT Change Management or ITSM leadership within a large or regulated environment.
ITIL v3 or v4 Foundation certification (advanced certifications a plus).
Strong knowledge of ServiceNow Change Management module and related automation processes.
Familiarity with agile methodologies (Scrum / Kanban) and user story documentation.
Excellent analytical, organisational, and stakeholder communication skills.
A proactive mindset with experience identifying and implementing process improvements.

If you’re an ITSM professional who thrives on driving change, collaboration, and excellence — this is your chance to make a real impact.

👉 Apply now or reach out on ryan.daly@lafosse.com