ITSM Engineer

Allen Lane are delighted to be supporting the London Borough of Newham in their search for an experienced ITSM Engineer to join their growing DDaT function on a permanent basis. This role is vital in delivering robust, efficient, and user-centred IT Service Management solutions that underpin the Council’s service delivery and transformation goals. Please note this is a hybrid role and candidates may be required on site up to 2 days per week.

As an ITSM Engineer, you will:

• Lead on the technical design, development and maintenance of ITSM platform solutions aligned with ITIL best practices.
• Configure and customise ITSM modules to support core processes such as incident, problem, and change management.
• Ensure the Configuration Management Database (CMDB) is accurately maintained and continuously updated
• Support effective IT Service Management by validating data integrity, managing configuration items (CIs)
• Collaborate with stakeholders to align the CMDB with operational and organisational needs
• Develop and maintain platform integrations with enterprise systems to streamline service operations.
• Create dashboards and reports to support data-driven decision-making and service performance monitoring.
• Deliver training and produce technical documentation to support wider platform adoption.
• Continuously improve ITSM processes through automation and platform enhancements.

As an ITSM Engineer, you must have:

• In-depth experience configuring and supporting ITSM platforms, with a strong understanding of ITIL frameworks.
• A background in technical platform development, systems integration, and workflow automation.
• Experience with scripting languages and platform security best practices.
• Strong analytical, communication and collaboration skills, with a user-focused mindset.
• An understanding of IT Security principles and controls

What you get in return:

A salary between £47,532 – £50,574 plus a range of excellent benefits including the Local Government pension scheme and much more!

How to apply:

Please submit an updated CV and covering letter no more than 1250 words to [email protected] by 9am on Thursday 7th August

For the full job description and details on how to submit a formal application, please visit our dedicated microsite here - Home | Newham