Jeopardy Coordinator

Jeopardy Coordinator - OSA Contract (East Kilbride)

Office-Based | Full-Time | Experienced / Specialist Role

Protect SLA Performance. Safeguard Revenue. Drive Proactive Recovery.

Circet UK is seeking an experienced Jeopardy Coordinator to support the delivery and performance of the OSA Contract. Reporting to the Contract Manager - OSA, this role is responsible for proactive jeopardy management across all works, ensuring contractual SLAs are met and service performance is protected.

You will provide real-time oversight of performance, manage DCRs, and ensure timely KCI communications, enabling early identification and resolution of risks that could impact service delivery, revenue, and Service Provision Accelerator outcomes.

This is a critical role within the contract, directly influencing SLA performance and P&L outcomes.

What You'll Be Doing

SLA & Performance Management

• Monitor all OSA works to ensure adherence to contractual SLAs
• Proactively identify at-risk works and initiate early recovery actions
• Track and report jeopardy status, providing real-time updates to the Contract Manager

Jeopardy & Recovery Management

• Monitor upcoming works and highlight potential jeopardy with sufficient lead time
• Coordinate recovery actions with operational teams to minimise SLA impact
• Maintain clear ownership of jeopardy items through to resolution

DCR Management

• Ensure DCRs are accurately submitted, tracked, and managed in line with contractual requirements
• Monitor DCR responses and escalate Openreach non-conformance, including unjustified rejections
• Maintain robust records and evidence to support escalations and dispute resolution

KCI Communications

• Ensure all KCI messages are issued accurately and within contractual timescales
• Monitor communication performance and address any risks to compliance

Stakeholder Management

• Act as a key interface between operational teams, contract management, and Openreach stakeholders
• Escalate risks, issues, and non-conformance in a timely and professional manner

Reporting & Continuous Improvement

• Produce regular performance and jeopardy reports to support contract governance
• Identify recurring themes and improvement opportunities to reduce future jeopardy
• Contribute to the ongoing maturity of jeopardy management processes

What You'll Need
Experience

• Experience working within a telecoms service delivery or contract performance environment
• Strong understanding of SLA-driven contracts and jeopardy management
• Experience managing DCRs and contractual change or delay mechanisms

Skills & Attributes

• Strong analytical skills with the ability to identify operational risk trends
• Confident communicator able to challenge constructively at all levels
• Excellent attention to detail and organisational capability

Desirable

• Experience working on Openreach contracts, particularly OSA
• Knowledge of Openreach systems, KCI requirements, and processes

Why Join Circet UK?

• Inclusive Culture: We're committed to diversity and creating a supportive environment for everyone
• Career Progression: Access structured development programmes, mentoring, and accredited training
• Leadership Growth: We invest in internal talent - many of our leaders started where you are
• Making an Impact: Take part in our CSR initiatives and help shape the future of connectivity
• Great Benefits: Competitive salary, 25 days annual leave, life assurance, employee wellbeing support, and more

We're Committed to Inclusion. At Circet UK, we value talent, potential, and diversity across our workforce. We welcome all applications and strive to create an inclusive and empowering workplace for everyone.