JLT Analyst
Company
Location
London, England, United Kingdom
Posted At
7/25/2025
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Evelyn Partners. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
Key Responsibilities
Skills, Experience & Qualifications
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.
Job Description
Key Responsibilities
- Single point of contact/Customer relations (25%)
- To monitor the progress of the new starter requests from inception to resolution
- To keep users informed of the progress of all open calls leading from initial contact
- To liaise with end users to ensure requests are delivered satisfactorily and within SLA.
- Keep customers informed of the progress of their queries by updating the IT Service Management tool in a timely, accurate manner and liaising directly with end users.
- Escalate calls to the Change, Problem and Incident Team Lead where the resolution falls outside agreed targets
- Escalate issues with customer satisfaction to the Change, Problem and Incident Team
- Request Management (75%)
- Manage the ordering and set up of staff mobile phones
- Manage the ordering and set up of office based telephones
- Manage the purchase of PC/Laptop and accessories
- Manage PC builds and application installs
Skills, Experience & Qualifications
- Working knowledge of SCCM
- In depth knowledge of Active Directory
- Highly proficient at supporting and installing standard Microsoft applications, Word, Excel, PowerPoint, Outlook (incl. Macros and Add-ins)
- Ability to prioritise and escalate work schedules
- Ability to document new process
- Ability to work to current standard documented procedures
- Degree level (preferred)
- ITIL Foundation (desirable)
- Prince 2 (desirable)
Hunt UK Visa Sponsors
Copyright © 2025