JML IT Administrator

Managing requests from employees and automated processes in our ITSM platform to track and update workload and provisioning status on the relevant documents.

Regular employee communications and updates for outstanding orders and tasks.

Liaising with and delegating tasks to relevant teams as required.

Basic Microsoft Office product skills / Knowledge in Excel preferrable.

Excellent attention to detail and the ability to work under pressure.

Supporting the JML IT team during core hours 8am to 6pm (Mon-Fri) shift rotor basis

Potential for weekend work and out of hours support where necessary.

Excellent communication skills, both written and verbal.

The ability to interact confidently with senior management, clients and colleagues.

The ability to work very well in a team environment.

The ability to think logically and remain calm under pressure.

Strong prioritisation skills and ability to follow process.

Patience and empathy when dealing with customers and colleagues.

Effective problem solving skills based on clear reasoning and sound rationale.

Tactful, diplomatic and able to thrive in an ever-changing environment.

Ability to work pro-actively, under pressure and independently with minimal direction.

Background in Microsoft products, Microsoft Office and Windows versions.

Microsoft Office Products (2016 onwards)

Microsoft Teams

ITIL Best Practice

Knowledge of administrative and clerical procedures

To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.

To share ideas, best practice and other information within the team

Ensure that own performance, HR and T&C records are up to date and meet the Company's requirements

Maintain accurate records and deal with correspondence appropriately

ITIL Foundation