Junior Application Management Specialist

About Solifi

Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential. For more information, please visit www.solifi.com.

About the Team

The SaaS and Hosting team at Solifi is the backbone in the quest for organizational transformation toward microservices, Application Managed services, and Hosted Services in the cloud at a global scale. As a member you inspire leading organizations to transform their IT infrastructure and improve operational efficiencies with the innovative power of Amazon Web Services (AWS), and other innovative Solifi technology solutions. Our SaaS services methodology enables organizations to benefit from the elasticity, scalability, security, and reliability of the cloud, based on industry best practices. Regardless of where our clients are in their cloud adoption journey, Solifi makes that transition strategic, tactical, and easier

About the Position:

• Good understanding of IP networking (both physical and virtual), DNS and Active Directory, SSL certificates (and PKI in general).

• Experience working with databases, with key understanding of SQL queries, backup & recovery strategies (SQL Server, Oracle).

• Ability to analyze traffic for common services (DNS, FTP, email etc.) is considered an asset.

• Exposure to enterprise monitoring tools.

• Experience of Java Application Server management (JBoss, WildFly etc.).

• Security focused mind-set to enforce security standards, both in the environments and when collaborating with teams.

• Specific technologies used are: AWS (nice to have), Terraform (Nice to Have), VMware (preferred), Windows Server, Linux Server, firewalls, physical servers and switches.

• Experience and understanding of information security issues and industry standards such as SSAE16 and ISO 27001

• ITIL certification is considered an asset

Responsibilities and Deliverables:

• Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies

• Provide analytical value creation initiatives to enable prioritization effort

• Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics

• Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary

• Focus on Problem Management goals and initiatives to address, track and implement in a timely manner. Building good working relationships with colleagues and customers.

• Manage appropriate Windows / Linux Server-based hosted environments (involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.).

• Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases.

• Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services.

• Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. SSAE16 and ISAE3402.

• Work with the rest of the hosting team to deploy effective security policies, processes and procedures in line with industry benchmarks and regulatory requirements including ISO 27001.

• Deploy appropriate supporting tools and processes are implemented to enable effective monitoring of the hosted platforms in line with contractual obligations, SLAs and KPIs.

• Ensure quality, up-to-date documentation is produced.

• Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.

• Prioritise activities according to client need and team objectives

• Undertake other projects and roles as required from time to time by senior management.

About You:

Our individual team members are expected to bring a commercial and innovative mind-set and demonstrate a strong sense of personal accountability when providing end-to-end hosting services to all stakeholders. You will be delivering managed services in public and private cloud hosting environments