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Description
Summary:
As a Junior Direct Property & Casualty Claims Advocate, you will be part of the global Direct Claims Advocacy team, engaging with a diverse client base across major lines of business, both Wholesale and Retail. You will collaborate with our Global Network, clients, and prospects to provide robust claims advocacy advice and value-added services. This role is based in Ipswich and may require travel within the UK and internationally.
The Role
As part of the team, you will:
- Communicate with clients on claims, provide technical advice, manage queries, and ensure service delivery.
- Present claims to underwriters, handle queries, provide feedback, and respond to clients, insurers, and internal departments.
- Liaise with experts appointed by clients and insurers, negotiating with all stakeholders to achieve the best settlement outcomes.
- Assess technical claims information alongside policy wordings, developing strategies for successful claims handling and resolution.
- Build and maintain relationships with key stakeholders, both internally and externally.
- Manage large complex and high-value claims.
- Understand and articulate coverage concepts within complex policy wordings.
- Support placing teams in client retention and acquisition efforts, including participating in client pitches and providing claims information.
- Monitor market claims performance with key insurer partners and develop trading relationships.
- Ensure prompt payment of claims in compliance with requirements.
- Stay informed about accounts, market developments, and claims-specific changes, understanding key client outcomes and service delivery targets.
- Contribute to a culture of continual improvement.
- Provide input to and reference the Willis Quality Index as needed.
- Maintain accurate records on Group systems.
- Interpret instructions and issues, implementing actions according to policies and procedures.
- Keep updated on legal and regulatory developments relevant to the division/department.
Qualifications
The Requirements:
- Experience in Claim management is preferable.
- Experience in managing complex and large value claims.
- Base understanding of the International and North American Property and Casualty industries is preferable.
- Ability to understand and articulate coverage concepts within complex policy wordings.
- Background within the Insurance Industry or a relevant qualification is desirable.
- Study towards and willingness to complete Certificate CII is desirable.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
Skills
- Excellent written and verbal communication skills.
- Highly organised and able to work independently.
- Ability to interpret and engage with all stakeholders, both internal and external.
- Excellent achievement orientation, solution driven.
- Good organisational and prioritisation skills.
- Excellent negotiation and influencing skills.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. 
