Location: London Headquarters, UK
Reports to: Senior E-commerce Manager
Contract: Permanent, Maternity Cover FTC – 6 Months until 6
th February 2026
Due to the business needs we require the successful candidate to start on 4th September
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
Your role @Chanel:
The Junior E-Merchandise Manager role is pivotal to the successful growth of the Chanel.com business and the implementation of Campaign Launches to drive the wider Ecommerce Strategy.
The role is responsible for the Analysis, Trading and end to end Campaign Management for Chanel.com. This role manages E-Commerce forecasting, as well as leading the activation of all Campaigns including product ownerships and e-Merchandising for new launches across UK, Canada, Ireland and South Africa Chanel.com. The role also manages detailed weekly, monthly, yearly analysis on traffic, product performance and Client purchase behaviour to develop the Chanel.com business in a competitive landscape.
In addition, the role supports in Traffic and Acquisition Digital Marketing channels SEO and PPC
Whilst driving UX and Personalisation Testing Program for the UK Region; developing a comprehensive roadmap targeted to improve user journeys and conversion rate metrics.
The role has one direct report of an E-Commerce Assistant, working in collaboration with multiple stakeholders across Regional, Global and local departments including Marketing, Operations, IT, Digital Design, as well as the key partner to Global E-Business teams in Paris.
What impact you can create at Chanel:
Online Analysis & Trade Reporting:
- Responsible for trade and analytics reporting on a weekly/monthly/ad-hoc basis, sharing insights & actions with the Ecommerce and wider teams. Providing insights on Digital campaigns across Chanel.com using multiple sources of data to provide constructive campaign analysis.
- Collaborate with e-Commerce Manager on producing key presentations for stakeholder meetings sharing insights on performance to drive future strategic conversations.
- Management and development of the E- Commerce Assistant: Overseeing and upskilling on trade and analytics reporting to enable them to support with developing local merchandising strategies
Chanel.com e-Merchandising management:
- Manage the E-Commerce calendar including Digital campaign launches, product activations and CMS updates, ensuring a streamlined process and alignment with Marketing, retail and CRM
- Drive the success of the e-Commerce product assortment attending buying cycles to forecast new campaigns and initiatives as well as maintaining the product range reviewing sales and stock levels
- Regional E-Merchandising support for Canada, Ireland and South Africa, as well as cross Divisionally across Eyewear E-Commerce and Watches & Fine Jewellery.
Traffic Acquisition & Digital Marketing:
- Support the development and execution of online marketing activities to drive the e-Commerce business, taking ownership of eCommerce tasks.
- Manage key partnerships with the Digital UX Development agency, SEO & PPC agencies, ensuring maximised value from existing contracts and delivering improved benefits to the business.
- Lead on Organic Search Acquisition channel by working closely with the Global SEO team and external agency to implement the SEO strategy. Ensure the site’s technical health is maintained whilst identifying opportunities to enhance performance through on-site optimisations.
- Oversee the Paid Search strategy in partnership with Media teams and ensure optimal performance of campaigns and conversion through this channel.
- Collaborate with CRM team to optimise campaigns based on site trends and trade activations.
- Ensure strong EDM strategy that both supports key campaigns and local trends. This role is encouraged to regularly explore opportunities to increase traffic to website, monitoring performance and highlighting new initiatives that could be explored.
Personalisation & User Experience Testing:
- Work collaboratively with the Regions, Global Digital teams and Global F&B Division to create and implement the User Experience Roadmaps to enhance site performance.
- Use data to inform decisions for UX Tests and work with UX committee to prioritise for UK Region
- Develop a robust on site and post purchase personalisation program targeted with improving user journeys and conversion rate metrics.
- Create a sharing environment with the Regions to al of ideas and best practices.
What you will bring to the role:
- Excellent analytical skills with experience in e-Commerce trade and reporting
- Strong technical understanding, with experience of e-Commerce platforms and IT operations
- Exceptional communication skills and relationship building
- Pro-active mindset with the ability to generate innovative ideas and drive influence.
- Strong organizational skills with keen attention to detail, able to effectively manage and prioritize
- Advanced Excel Knowledge, with experience of Power BI or other advanced reporting system
- Strong presentation & PowerPoint skills
You are energised by:
- Driving excellence in sales and User Experience reporting to inform Digital trading actions.
- Working in a highly collaborative environment that drives people to be at their best.
- Navigating complexity and finding solutions to challenges
- Creating an enthusiastic and supportive work environment
- Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
What you would gain from this experience:
- The opportunity to work with an energising, ambitious, and agile team that have achieved much and are looking to do more.
- The variety of responsibilities which encourage collaboration with different teams.
- The opportunity to problem solves within one of the most well-known luxury global brands, working directly with the Global teams delivering the best user experience across the world.
- The satisfaction of helping a team to grow and transition.
- The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
Benefits At CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Platforms: Multiple Platforms to support across Wellbeing
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
- Benefits are eligibility dependent and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 
