Junior IT Support Analyst

JUNIOR IT SUPPORT ANALYST - 2 DAYS PER WEEK IN OFFICE

WHO ARE WE?

ATG is leading the transformation of the multi-billion-dollar global auction industry. The company has grown rapidly over the last 7 years, expanding from ~$18m of revenue and $3m of profits seven years ago to over $170m of revenue and over $80m of profits today. The company IPO’d in 2021 and has had a successful run both during the Covid period and after. ATG is early in our journey to establish a hugely influential global internet company that is revolutionizing one of the last industries in the world yet to move significantly online.

WHAT DO WE DO?

ATG connects thousands of auction houses, listing millions of items worth over $15 billion annually (and growing!), to buyers in over 170 countries around the world. These buyers generate over 100 million bids a year for our sellers, helping them achieve maximum value for the goods they sell. We help auctioneers sell everything from medieval swords to combine harvesters, paintings and decorative art through to classic cars, furniture, and Caterpillar forklifts. We do this through 8 marketplaces that leverage our online auction technologies. We make auctioneers more efficient; we make small companies big by bringing them access to millions of bidders they could never find on their own, and we bring them technology they could never afford alone. We bring bidders choice of unique and specialized items, convenience, and trust. And we do it all in a shared success model that accelerates growth of the circular economy and sustainable buying. With ATG, our buyers and sellers win but so too does the planet! We have ethical ambition and it’s something our employees value and is a key part of who we are….as well as being a high growth marketplace company with excellent competitive positioning!

WHAT ARE WE HIRING FOR?

As a Junior IT Support Analyst, you’ll be an essential part of the Global IT Infrastructure team, contributing to delivering high-quality 1st and 2nd line technical support to staff across the business. This is a hands-on role that will help you grow your knowledge & experience in endpoint support, account administration, hardware and software troubleshooting, IT operations and more.

WHO YOU ARE:

You have/are:

• Previous IT support experience (around 6–12 months) or relevant IT education/certifications
• Strong communication and customer service skills with a user-first mindset
• Strong problem-solving skills. The ability to analyse a problem to find a root cause.
• Solid knowledge of Windows 10/11 and macOS desktop environments
• Experience supporting Apple products (iPhones, iPads, MacBooks)
• Office 365 admin experience – including Teams, OneDrive, SharePoint, etc.
• Comfortable working both independently and within a team to troubleshoot and resolve issues
• Ability to follow documentation and maintain asset/inventory records
• Organised, punctual, and capable of managing multiple tasks

WHAT YOU'LL DO:

• Provide 1st and 2nd line support to users in-person (London Office), remotely, and via phone
• Log, triage, update, escalate, and resolve support tickets in line with internal SLAs
• Install, configure, and maintain hardware including laptops, desktops, mobile devices, printers, and AV/conference equipment
• Set up and manage user accounts, permissions, and group memberships in Entra ID (Azure AD), and Office 365
• Support and manage Windows 11 and macOS environments
• Perform IT inductions for new starters, including provisioning hardware and accounts
• Administer and support Microsoft 365 services including Teams, SharePoint, and OneDrive
• Provide mobile device support, especially for iPhones and MacBooks
• Assist with desk moves, hardware refreshes, and basic infrastructure tasks
• Use remote support tools to resolve issues across all office hubs
• Maintain and update IT documentation and user “how-to” guides
• Liaise with vendors and suppliers for support and warranty cases
• Supporting the rest of the team meet IT Infrastructure deliverables
• Occasionally support out-of-hours or on-call IT tasks when required
• Any other duties as assigned

WHAT WE OFFER YOU:

At ATG, we invest not only in the health and wellbeing of our employees, but also for your future. We offer a wide range of competitive benefits and run programmes to support employees in areas including health, family, finance, growth, time off and work life balance.

DIVERSITY, EQUALITY AND INCLUSION

ATG strives to be a company where people of all races, religions and persuasions can work and thrive in a supportive environment. We are fully committed to the elimination of unlawful and unfair discrimination and we value the differences that a diverse workforce brings to our organisation. We will not discriminate because of any other irrelevant factor and proud to have built a culture that values meritocracy, openness, fairness and transparency.

You will not be disadvantaged because of who you are or where you come from. What matters to us is that you are the best person for the job and are passionate and committed to our vision to deliver in your role.