Junior IT Support Analyst

Junior IT Support Analyst

Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly?

Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.

Be the First Line of Tech Support

As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure.

This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment.

What You'll Be Responsible For

In this user-facing role, you will:

• Provide responsive support to users via phone, email, and in person
• Diagnose and resolve desktop and laptop issues, including off-site repairs
• Build, configure, and test workstations, laptops, and mobile devices
• Support remote users with mobile connectivity and VPN access
• Manage new starter setups and leaver procedures
• Ensure backups of laptops, desktops, and personal folders are maintained
• Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
• Assist with LAN, WAN, and VPN connectivity troubleshooting
• Update and maintain the IT asset register
• Document IT processes and user guides clearly and accurately
• Administer and repair mobile communication devices
• Support IT equipment purchasing during staff holidays
• Uphold Health, Safety, Environmental, and Quality standards in all work
• Keep workspaces clean, organised, and secure

What You’ll Bring to the Team

Essential Requirements:

• Degree in IT or a closely related subject
• Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds, rebuilds, and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skills—clear, helpful, and user-friendly
• Ability to stay calm and effective under pressure
• Logical problem-solving and decision-making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible, adaptable, and committed to continuous improvement

Desirable Experience:

• Microsoft certification (e.g., MTA, MCP, or equivalent)

Why Join Clarke Energy?

We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:

• Competitive salary
• 25 days annual leave plus bank holidays (with extended entitlement for long service)
• Holiday buy and sell scheme
• 7% company pension contribution
• Health care cash plan and life assurance
• Company car allowance (where applicable)
• Employee Assistance Programme (EAP)
• Hybrid working options
• Reward and recognition schemes
• Dedicated training via our in-house certified training department
• Career development and progression opportunities

About Clarke Energy

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions.

Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.

Ready to Support the Future of Energy?

If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn, Workday, our website, or contact [email protected] directly.