We're on a mission to build the world's greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.
We're a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we're looking for highly motivated and inquisitive people who want to understand customer behavior and how to deliver the best customer experience.
We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.
The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey.
Requirements
Here's what you will be doing:
- Performing risk assessments on new personal account applications
- Obtaining information and supporting documentation to complete KYC due diligence
- Cross-reference and confirm customer documentation, using both internal and external sources
- Understanding and overseeing the identification of high-risk applications (including PEP's and sanction matches)
- Identifying trends and unusual activity, and reporting where appropriate
- Performing due diligence on customer documentation using internal and external sources (such as CIFAS)
We're looking for someone who:
- Has knowledge and experience of the regulatory requirements of KYC
- Has experience in reviewing identification documents
- Has a deep understanding of CIFAS
- Has the ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding
- Can demonstrate experience of undertaking due diligence and client onboarding, as well as a strong understanding of banking regulations and compliance guidelines
Benefits
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed
- Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner
- Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required
- Modern office: When you're in the office, you'll enjoy access to our bustling workspace in Manchester
- Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme
- Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same
- Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families
- Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel
- You get full healthcare for you and your nuclear family via Vitality
Office/remote working
At Kroo, we operate a hybrid working model. Most colleagues work remotely, and we ask everyone to visit our Manchester office once each week for collaboration, learning, and team time. We value flexibility and will continue to support it. Our Manchester office is a beautiful space that enhances the right activities and strengthens connection.
Our ambition is to be a truly 24/7 customer focused bank. To achieve this, you will work shifts across five days, Monday to Sunday, for 37.5 hours per week. We share schedules well in advance, and shifts typically fall between 6 am and 10 pm. Candidates who can attend the office weekly are the best fit for our current working practices.
Diversity and Inclusion:
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
To all Recruitment Agencies:
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.
To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
