Junior Product Manager

Junior Product Manager – Marketing Technologies

£30,000 - £35,000 + benefits

Permanent

Full-time (35 hours per week)

London, Wimbledon (hybrid and flexible working)

The role

As a Junior Product Manager, you will provide support for our marketing systems, in particular Salesforce Marketing Cloud, to ensure routine requests are responded to and resolved quickly. You will be monitoring products within the portfolio and contributing to housekeeping activity. You will also provide support to the Marketing Technologies Product Manager in improving the operation and adoption of their portfolio of products.

Key accountabilities

• Investigate and deliver solutions for product backlog items.
• Assist the Product Manager with regular KPI reporting on the Marketing Technologies portfolio.
• Perform ongoing housekeeping activities for all marketing technology products at the direction of the Marketing Technologies Product Manager.
• Assess and resolve incoming support requests and incidents. Escalate more complex to the appropriate resolving team and liaise with suppliers where required.
• Problem management for longer-term issues with key products.
• Maintain documentation for solutions and knowledge base articles.
• Monitoring performance of core products and producing KPI reports monthly.
• Keeping financial information and contracts with third party suppliers up to date in the contract management library
• Contribute to and maintain the training programme for Marketing Cloud users.
• Onboarding new users for any tools in the portfolio. Creating accounts, sending training material and addressing any questions or concerns a new user may have.

Knowledge and experience

• Experience of product support (technical)
• Project management skills and experience
• Marketing Cloud or other email product experience
• HTML/CCS for email strong understanding or proven experience
• Passion for making improvements to technology within the portfolio
• Keen to learn new technologies (including online training courses)
• Excellent communication and relationship management skills
• Strong analytical and problem-solving skills
• Attention to detail is essential along with good business awareness and organizational skills.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

If this role describes you and your career aspirations, click APPLY.

CIPD: valuing everyone as an individual. The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.

Please note, we might need to close or extend this position depending on application numbers so please submit your application as soon as possible.