Junior Researcher

We're seeking a Junior Researcher to contribute to planning and delivering research using qualitative and quantitative methods for tactical projects across multiple squads. You'll collaborate closely with Product and Design teams to help solve user-centred challenges. You will also support strategic research initiatives that showcase a data-led approach, working under guidance to analyse and present insights that positively impact client outcomes and organisational success. As part of the team, you'll adhere to best practice principles and actively contribute to the growth and development of the wider research function-helping to build a positive and collaborative culture. HL is going through an exciting period of change, and Design and Research sits at the core of the biggest digital transformation the company has gone through - and we're reinventing ourselves to match the ambition. Our focus is simple: create seamless end-to-end experiences, powered by insight, that put our clients at the center. We're building a future-fit team of full-stack designers and researchers accountable for crafting intuitive, cohesive journeys, shaping strategy through evidence, bringing clarity to complexity, and championing real user needs. Overhauling our ways of working to drive greater efficiency, raise the effectiveness of what we deliver and enable opportunity for development and growth. Energised by a shared mission to unlock our collective potential and set a new standard for what design and research can achieve bringing our future vision to life.

What you'll be doing

• Assisting with research study planning, logistics, participant recruitment, and documentation
• Planning and executing small scale research tasks independently - qual and quant
• Observing and supporting senior team members, developing confidence and learn new tools and methods
• Aid data collection through notetaking, tagging, and moderation
• Contributing to data analysis and insight development
• Helping maintain research repositories and tools
• Actively contributing to team ceremonies and research ops initiatives

About you

• UX research experience through internships, academic research, bootcamps, or side projects
• Good knowledge of user-centered design and common research techniques
• Strong curiosity, listening skills, and eagerness to learn
• Good written and verbal communication
• Familiar with tools such as Figma, Google Analytics, UserTesting, Optimal Workshop, Lookback, or similar
• Basic knowledge of accessibility and inclusive design

Working schedule

This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of two days in the office per week.

Interview Process

• The interview process for this role will include two stages with a task

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