Junior Security Operations Coordinator - Africa region

We are recruiting a Security Operations Coordinator with a focus on the Africa region to join our Global Security Operations Centre based in Esher, Surrey.

Operating 24/7/365, our Global Security department is made up of security and crisis management specialists who are highly knowledgeable in the risks associated with global travel. As industry experts, we provide our clients with evaluations of security risks, advice on minimising those risks and guidance for building a safer and more secure environment for their staff.

Our Junior Security Operations Coordinators support our Regional Security Manager in ensuring the delivery of consistent, high-quality operational security services. The role involves a diverse range of responsibilities including:

• Supporting the security desk, handling security advice and providing assistance to travellers, expatriates and corporate security/risk managers.
• Working alongside the security operations team during escalations across all regions.
• Providing ‘Active Monitoring’ services to subscribed clients affected by major security incidents.
• Assisting with coordinating operations as part of an Incident Management Team during escalated situations, evacuations and security operations.
• Collaborating with our team of Global Intelligence Analysts, who conduct security and risk intelligence analysis, to contribute to Africa related operational advice and risk intelligence output.
• Cover the Global Intelligence Analysts where additional resource is required to cover Global Incident Monitoring and intelligence support.
• Assist in the development of security operational capability across Africa. Take responsibility for asset due diligence across all regions.
• Work with the medical team on emergency medical response plans.

In addition to full training being provided for the role, the successful candidate will also have the opportunity to undertake a market-leading Crisis and Security Risk Manager training programme, specifically designed to develop your security manager skills, competencies and undertake professional qualifications.

To find out more about Healix, click on this link: Introduction to Healix Risk and Resilience Services (youtube.com)

Anticipated start date is either on or after 18th August 2025.

What we’re looking for

The role is aimed at individuals starting or early on in their security careers. Our requirements for a Junior Security Operations Coordinator:

• A degree or masters (or equivalent) in a related field, such as International Relations, Politics, Security etc.
• Demonstrated expertise and knowledge of political and security issues in the African region.
• Demonstrated knowledge of security operations, crisis management and logistics planning is desirable.
• Experience of operating in an international context (postings, exchanges or employment within a foreign multinational company) is an advantage.
• An insight in to intelligence analysis techniques, such as OSINT, is helpful but not necessary.
• Excellent written and verbal communication skills and experience of working in small, close teams.
• Ability to remain calm and resilient under pressure, whilst following protocol with high attention to detail.
• Strong interpersonal skills with the ability to quickly build rapport.
• Fluency in written and spoken English. A second regional language is an advantage.

Please note that this is a shift-based role, including working weekends and public holidays, and the successful candidate will need to be able to commute to our offices in Esher, Surrey, on a regular basis.

We encourage interested candidates to apply as soon as possible as we may close the job posting before the advertised closed date if we receive suitable applications.