Junior Service Manager , Band 7
We are looking for a proactive and motivated individual to join our Patient Access Team at Chelsea & Westminster Hospital as Junior Service Manager. This is an exciting opportunity to join the Trust, with the opportunity to gain experience in a dynamic team. The trust is focused on delivering best patient experience and timely appointments and the post holder will be pivotal in ensuring this target is met.
The Junior Service Manager will assist the Deputy General Manager and General Manager in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
The Junior Service Manager will be responsible for staff management, project managing/coordinating a number of identified innovation projects and service improvement initiatives in within Outpatients and Diagnostics.
The Junior Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined areas. The post holder will provide operational management support to the Deputy General Manager and the General Manager.
The Junior Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.
The Junior Service Manager will assist the Deputy General Manager in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
The Junior Service Manager will have overall responsibility for the management of the Directorate’s administrative processes, line managing teams of A & C staff.
Where appropriate, the Junior Service Manager will work with peers based on other Trust sites to share learn and drive consistency of practice, business processes and reporting.
The Junior Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that are
PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
For further details / informal visits contact: Name: Jatinder Kaler Job title: Deputy General Manager - Patient Access Email address:
[email protected] 
