Junior Support Operations Specialist, UK or Poland

London, England, United Kingdom

7/13/2025

• Must be authorized to work in the locations posted. The position does not provide sponsorship. Who We Are At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
  
  

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

About The Role

Cisco Support is looking for a passionately caring, gritty, customer focused problem solver to join our Operations Team as a Support Operations Specialist. This team focuses on handling non-technical Support Cases and is responsible for providing quality support for our growing customer base.

This customer-facing role exposes you to a variety of complex problems that require deep and detailed investigation and problem-solving involved in the Cisco Dashboard as well as our in-house tools and CRM. It will also require you to work with many teams within Cisco, including but not limited to, Engineering, Product Management, Sales, and Operations - providing opportunities for career growth in a fun, challenging, and fast-paced environment.

What You Will Do

• Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing.
• Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks.
• Own each customer case from initial creation to resolution.
• Collaborate with the technical support team to address any case that escapes your area of expertise.
• Work with the leadership team to improve processes.
• Work with the Support, Product, Sales, and Operations teams to resolve customers' cases. This includes cases that have been brought up for higher visibility.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends.
• Work daily towards established professional development goals.
  
  

Minimum Qualifications

• Exposure in a customer support or customer service role, ideally in a fast-paced environment.
• Exposure in supporting operational workflows, licensing, order processing, or CRM-related tasks is a plus.
• Technically savvy, with the ability to quickly learn new products, internal tools, and systems (e.g., CRM platforms like Salesforce or Zendesk).
• Exposure in working cross-functionally with teams like Sales, Product, or Engineering is advantageous.
• Account management and follow-through skills; able to own cases from creation to resolution.
  
  

Preferred Qualifications

• Prior experience with cloud networking, SaaS platforms, or enterprise IT environments is a plus.
• Networking or customer service certifications (e.g., CCNA, ITIL, CompTIA A+, or Meraki CMNA) are a plus.
• Exceptional interpersonal and relationship-building skills; able to develop strong collaboration with internal teams.
• High attention to detail, with a focus on accuracy in communication and task execution.
• Demonstrates grit, accountability, and a growth mindset.
  
  

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.