Junior Support Technician

CompanyNitec Solutions

LocationAntrim, Northern Ireland, United Kingdom

Posted At1/26/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (44.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Job Title: Junior Support Technician/Service Desk Engineer – Level 1

About the Role

Nitec Solutions Limited is seeking a motivated and customer-focused Level 1 Service Desk Engineer to join our team. You will be the first point of contact for IT support, helping our clients resolve technical issues efficiently and professionally.

This position is suitable for candidates with service desk experience, such as a placement, who are seeking their first employment in IT.

Please note: this position is only in our Service Desk Team, we are unable to offer roles in cyber security, projects, infrastructure, software development, sales, or administration.

Applicants must be based in Northern Ireland, or be in the active process of relocating.

We are unable to sponsor or extend visa's for this role.

Key Responsibilities

Act as the first point of contact for IT support via phone, email, and ticketing system.
Troubleshoot and resolve common hardware, software, and network issues for end users.

Accurately log and manage service requests, incidents, and changes in our ticketing system.

Escalate complex issues to Level 2 engineers as required, providing clear documentation and context.

Provide remote support for desktops, laptops, printers, and mobile devices.

Assist with user account management (password resets, permissions, onboarding/offboarding).

Follow defined procedures and knowledge base articles to deliver consistent support.

Maintain detailed and accurate engineering notes on Nitec’s internal systems.

Deliver solutions in a friendly, approachable, and helpful manner.

Contribute to a positive team environment and collaborate with colleagues to resolve issues.

Remain up to date in certifications from our partners.

Ideal Candidate

6–12 months’ experience in a Service Desk or IT Support role.
A genuine interest in technology and innovation.
Good understanding of Windows desktop environments and Microsoft 365 applications.
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
Strong troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

Organised, with good time management and prioritisation abilities.

Proactive, eager to learn, and able to work effectively in a team.

Eligible to work in the UK.

Valid UK driver’s licence and access to a reliable car is an operational requirement of this role.

Desirable

Experience supporting mobile devices (iOS/Android).
Exposure to ticketing systems (e.g., Autotask, Vivantio, ServiceNow).
Microsoft certifications (e.g., MS-900, AZ-900) or working towards them.

What We Offer

A collaborative and supportive culture.
Opportunities to grow and develop professionally.
Exposure to a wide range of technologies and clients.
Experienced based salary and benefits package.
Career development and training opportunities.