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Hours: 37.5
Salary: Salary up to £27,500 depending on experience and qualifications
Overview Of The Role
This is an exciting opportunity for an individual to join Choice Care as an Apprentice System Administrator, supporting the organisation's critical applications and systems. The successful candidate will work alongside the Application and Data Specialist team, gaining hands-on experience while studying towards an IT Systems and Networking Apprenticeship (Level 3 or Level 4).
You will support Choice Care’s mission to provide outstanding care services by ensuring that essential applications and data systems run smoothly, efficiently, and securely. This role will provide a foundation in application management, data processes, user support, and integration between systems.
Key duties
- System Support and Administration
- Assist in the management, configuration, and maintenance of core business applications, such as:
- ChoicePeople (HR system)
- Talos 360 (Recruitment platform)
- ChoiceNourish (Digital Care platform)
- ChoiceConnect (SharePoint-based data sharing)
- Choice Hub (Employee Engagement platform)
- Other business-critical applications as required
- Provide first-line support for application-related queries, escalating complex issues where necessary
- Help manage user access and permissions using systems such as Microsoft Entra ID, ensuring starters, movers, and leavers processes are executed accurately
- Data Processes and Management
- Support data cleansing and validation to ensure data accuracy across applications
- Assist in generating reports and visualisations to aid decision-making
- Help with troubleshooting and resolving data-related issues within systems
- Automation and Integration
- Assist in developing workflows to automate repetitive tasks and improve efficiency
- Support the integration of applications to ensure seamless data flow between systems
- Learning and Development
- Participate in structured training and on-the-job learning as part of the apprenticeship program
- Work with experienced professionals to develop your knowledge of systems, applications, and data management
- Stakeholder Engagement
- Respond to user queries professionally, providing clear guidance and support.
- Collaborate with external vendors to address system issues or implement changes.
- Additional Duties
- This is not an exhaustive list, and you may be required to perform other duties as assigned by management.
- Perform related duties as assigned, within your scope of practice, as the role matures.
Personal attributes
Skills and Qualities
- Strong interest in IT and applications, with a desire to learn and develop.
- Excellent problem-solving skills and a proactive attitude.
- Strong organisational and time-management abilities.
- Effective communication skills, both written and verbal.
- Attention to detail and accuracy in handling data.
Experience
- No prior IT experience is required, but familiarity with Microsoft Office products (Excel, Word, Outlook) is an advantage.
- Previous experience in customer service or administration is beneficial but not essential.
Qualifications
- GCSEs (or equivalent) in English and Maths at Grade 4/C or above are essential.
- A Level 3 qualification (e.g., A-Levels, BTEC, or equivalent) is desirable but not mandatory.
The successful candidate will undertake a Level 3 or Level 4 IT Systems and Networking Apprenticeship (or similar), which includes:
- Learning about systems administration, application support, and data management.
- Studying IT best practices, cybersecurity principles, and troubleshooting techniques.
- Completing assignments and assessments to demonstrate skills and knowledge.
The apprenticeship program typically lasts 18-24 months, with dedicated time allocated for study and training.
What are the benefits?*
- Enhanced holiday entitlement - starting from 30 days inclusive of bank holidays
- Sick pay entitlement
- Employee Assistance Programme - comprehensive health and wellbeing support for staff
- Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
- Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
- Christmas bonus - vouchers for all staff members
- Life insurance
- Annual staff awards - this year each winner received £400 and we had over 30 winners in total
- Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
- A paid day off on your birthday
- Blue Light Card eligibility
- minimum service periods and apprenticeship funding eligibility applicable to some benefits
Who are we?
Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the
highest CQC ratings of any comparable organisation. We are also proud to be
one of the Top 100 Apprenticeship Employers for the second year in a row!
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