Key Account Director

Key Account Director

Location: Weybridge

Job Type: Permanent

Key Purpose of the Role

We are currently recruiting for a Key Account Director for our client account, covering a campus location of sites delivering Technical Services, Project Delivery, Soft FM, Catering, Security, and Workplace Services.

The Key Account Director ensures a strategic partnership and uses the Global ISS scale to benefit the customer. With deep knowledge of the customer's business, you'll lead your team to create value while ensuring customer retention and growth. Outstanding service will strengthen the P&L, driving continuous improvement and contributing to success in the Government sector.

Success Criteria

• Guide the management team to fully assume all responsibilities towards the customer, including managing people and financial resources to ensure budget control and profitability (P/L).
• Manage the strategic customer focus of your portfolio.
• Ensure customer satisfaction and achieve KPI success.
• Implement the OneISS strategic priorities.

Key Areas of Collaboration and Influence

• Direct and oversee HSEQ performance, ensuring that the OneISS Way and SafeChoice are consistently implemented across the account.
• Collaborate with Finance to ensure that budgeting, financial management, reporting, and performance management are accurate and current.
• Engage stakeholders throughout the organisation to maximise the opportunities presented by OneISS.

Key Responsibilities

• Managing key customer relationships and ensuring service delivery meets contract requirements, KPI regimes, and effective contract management.
• Monitoring continuous stakeholder management to align both customer and internal stakeholders with the account development plan.
• Engaging team members by clearly communicating each individual's role in fulfilling the customer promise.
• Ensuring the team has the right competencies through recruitment, development, and succession planning.
• Leading technical compliance across the estate and engaging internal resources to support the ISS and customer teams.
• Managing subcontractors and working with suppliers and procurement to ensure best value outputs.
• Building an effective and engaged team capable of delivering high-quality service.

You will provide:

• Strategic Leadership: Offering leadership and direction for mechanical and electrical infrastructure projects, ensuring operational excellence and industry compliance.
• Health & Safety Compliance: Developing and overseeing safe systems of work for complex laboratory and research facilities, ensuring compliance with health and safety legislation.
• Standard & Emergency Operating Procedures: Leading the development and implementation of SOPs and EOPs for technical and complex sites to ensure operational resilience and safety.
• Team Management: Leading and managing a UK-based team, providing mentorship, professional development, and performance oversight.
• Stakeholder Engagement: Serving as a liaison with senior clients, delivering technical expertise and fostering strong relationships.
• Risk Management & Compliance: Ensuring compliance with relevant standards and regulations and mitigating risks associated with critical infrastructure.
• Project Delivery: Overseeing the successful delivery of major projects, ensuring efficiency and alignment with business objectives.

Benefits:

• Competitive salary and benefits package.
• Opportunity to lead significant infrastructure projects.
• Career growth and leadership development opportunities.
• Dynamic work environment with industry professionals.