Key Account Director (Facilities Management)

Key Account Director (Facilities Management)

Location: Derbyshire, DE223NE

Contract Type: Permanent

ISS are now recruiting for an experienced Key Account Director, to join their large, fast paced team in Derby on a permanent basis.

The Key Account Director will act as the primary point of contact for the client, overseeing all strategic and tactical aspects of the contract to ensure ISS maintains a sustainable and successful long-term partnership.

This role ensures service delivery consistently meets contractual requirements, while also driving continuous improvement, innovation, and value creation.​

By identifying and managing opportunities for contract development, growth, and long-term retention, the Key Account Director plays a critical role in strengthening client relationships and ensuring sustainable success for both parties.

Key Responsibilities

• Develop and maintain the Account Development Plan, managing key stakeholders
• Lead delivery of Soft and Hard FM services, ensuring contract compliance
• Manage client relationships and drive continuous improvement and innovation
• Oversee staffing, resource balance, and team development
• Monitor financial performance, reporting, and risk mitigation to optimise profitability
• Drive sales opportunities and focus on customer retention
• Provide leadership to Site Managers, ensuring compliance with policies and budget control

Professional and Personal Competencies/Qualifications

• Experience managing large teams
• Proven ability to manage multiple clients simultaneously
• Strong experience working in heavily unionised environments
• Excellent communication skills at all levels
• Familiar with KPI and penalty-based performance schemes (critical requirement)
• Strong financial acumen
• Facilities Management (FM) background preferred, but not essential

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace