Key Account Manager

Company Description

At Airsys, we are a leading distributor specialising in secure instant communications. Operating in over 35 countries, we are dedicated to offering global distribution with locally tailored solutions. We strive to listen to our partners, solve their challenges, and deliver effective results. Our commitment is to foster business growth for all our partners.

We don’t just sell radios—we provide communication solutions through a variety of resellers (e.g., integrators, rental companies, online B2B retailers) to:

• Mission-critical users (e.g., emergency services, national safety, heavy industry, security)
• Business-critical users (e.g., retail, hospitality, leisure, manufacturing)
• Private and light business users (e.g., sports clubs, watersports, ski schools, driving schools, swimming pools)

Our solutions include hardware (two way radios, bodycams, infrastructure, accessories), software (e.g., location tracking, person-down alerts, panic buttons, live tracking, dispatching, video analytics), and services (e.g., programming, fine-tuning, testing, logistics).

We help organisations create safer work environments, improve collaboration, boost efficiency, enhance employee and customer satisfaction, and ensure compliance with regulations.

Job Purpose:

As a Key Account Manager, you will be responsible for managing and nurturing relationships with the company’s most important customers. Acting as the main point of contact, you’ll play a crucial role in driving revenue growth, enhancing customer satisfaction, and ensuring long-term client retention.

Key Responsibilities:

Customer Relationship Management

Serve as the primary point of contact for assigned key accounts, building and maintaining strong, trusted relationships. Regular travel to customer sites will be required to support relationship development.

Account Growth and Sales Development

Identify opportunities to grow revenue within your accounts through upselling, cross-selling, and strategic solution selling aligned with client goals.

Contract Negotiation

Negotiate contracts and commercial terms to ensure mutually beneficial agreements while maximising value for the business.

Customer Engagement and Support

Handle customer inquiries and concerns promptly and professionally, ensuring a high level of satisfaction and effective problem resolution.

Sales Reporting and Analysis

Monitor account performance, prepare sales reports, and analyse trends to guide account strategies and internal planning.

New Business Opportunities

Proactively explore additional opportunities within existing accounts by understanding customer needs, challenges, and future objectives.

Internal Collaboration

Work closely with internal teams—including Sales Support, Finance, and Professional Services—to deliver seamless service and support.

Performance Targets

Consistently strive to meet or exceed individual and team sales targets, contributing to the company’s overall growth and success.

Customer Retention and Satisfaction

Focus on long-term client engagement by delivering outstanding service and value that supports customer loyalty and retention.

The ideal Candidate:

· Two years of sales experience in a similar position (preferably in the Two-Way radio industry – but not essential)

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

· Great people skills

· Self-motivated and organised

· Strong verbal and written communications skills

· Microsoft Office professional level experience

· Comfortable working with ERP systems e.g. Microsoft Dynamics, Business Central and/or SAP

· Current driving license

Benefits:

· 25 days Holiday & Bank Holidays

· Car allowance

· Free parking

· Cycle to work scheme

· Pirkx rewards scheme

· Free fruit and healthy snacks

· Length of service holiday recognition

· 24-hour exclusive access to private GP via voice or videocall

Hours of work: 09:00 – 17:30