Key Account Manager

KEY ACCOUNT MANAGER

Reading / London | Full-Time | Permanent

We’re looking for a Key Account Manager to lead workplace and facilities services delivery for one of our valued global clients.

This is a pivotal, client-facing leadership role where you’ll take full ownership of operational performance, compliance, and service quality across a high-profile contract.

What you'll be doing:

• Lead hard and soft FM services across a multi-site portfolio
• Ensure consistent compliance with SLA/KPI, HSEQ, and sustainability standards
• Build strong client relationships as the primary point of contact
• Drive service innovation and continuous improvement initiatives
• Manage budgets, reporting, and contract delivery in line with financial goals
• Develop and lead on-site teams, fostering high performance and engagement

About You:

• Proven experience in FM account or contract management
• Strong operational knowledge of Hard and Soft FM services
• Skilled in CAFM systems and workplace management tools
• Commercially astute with budgeting and reporting experience
• Excellent leadership, communication, and stakeholder engagement skills
• IOSH Managing Safely certification (essential)

This is a fantastic opportunity for a people-focused leader who thrives in a dynamic, strategic role.

You'll work closely with UK and Group leadership to shape the future of service delivery and customer experience.

Why ISS?

At ISS, people are at the heart of everything we do. We connect people and places to make the world work better - whether that’s helping hospitals run smoothly, keeping corporate campuses productive, or making sure critical public services remain operational.

As a Disability Confident Committed and inclusive employer, we value diverse voices and offer a workplace where every team member can thrive.

This is your chance to make a real impact, supporting essential teams while shaping the learning culture of a leading FM provider.