Knitting School Administration Manager

Job Overview

The Knitting School Administration Manager will be responsible for the efficient and professional operation of The Albion Knitting School. This role encompasses a wide range of responsibilities including class scheduling, instructor coordination, HR administration, invoicing, student support, inventory and Online Store management, and marketing. With a strong focus on operational excellence, communication, and community engagement, this role ensures that the school runs smoothly, delivers high-quality educational experiences, and upholds Albion Knitting’s standards of creativity and craftsmanship.

Key Responsibilities

Academic & Operational Scheduling

• Develop and manage term schedules for classes, workshops, and CPD programs.
• Coordinate classroom resources and machine hire in line with course delivery.
• Maintain an accurate teacher rota; oversee instructor onboarding, performance reviews, and ongoing support.

Student Services & Communication

• Act as the primary contact for student enquiries, enrolment, registration, and ongoing support.
• Ensure accurate and timely communication with prospective and current students regarding courses, schedules, and events.
• Collect and process feedback to support continuous improvement of student experience.

Administrative & HR Management

• Maintain school-wide records related to attendance, instructor schedules, and student progression.
• Monitor staff holiday requests, sick leave, and working hours.
• Ensure compliance with Health & Safety standards and maintain all required accreditation documentation (e.g., UKFT).
• Manage general administration, including utilities, service contracts, and day-to-day office functions.

Financial Administration & Reporting

• Oversee invoicing for tuition, machine hire, and yarn shop sales.
• Support bookkeeping and accounting, including Albion London P&L tracking, tax submissions, and annual reporting.
• Monitor class profitability and contribute to financial planning.

Retail, Inventory & Online Store Management

• Oversee inventory levels of yarns, knitting machines, and consumables; ensure timely ordering and restocking.
• Manage the on-site yarn store and Online Store, including product listings, photography, and order fulfilment.
• Liaise with suppliers and maintain accurate inventory and sales records.

Marketing, Outreach & Community Engagement

• Develop and implement strategies to promote the school, its classes, and events via email, social media, and PR.
• Maintain and regularly update the website, including alumni case studies and course content.
• Coordinate outreach to universities and industry partners to grow CPD offerings and foster external collaborations.

Qualifications

• Proven experience in administrative, educational, or operations management roles.
• Strong organizational and time-management skills with attention to detail.
• Excellent interpersonal and communication abilities.
• Proficiency with office software comfort with digital tools (e-commerce, scheduling, and database platforms).

Preferred Skills

• Familiarity with the creative industries, particularly textiles or design education.
• Experience with inventory and Online Store management systems.
• Knowledge of HR procedures and scheduling systems.
• Basic skills in photography, content editing, or graphic design.

Working Conditions

• Full-time, on-site position with occasional evening or weekend hours for events.
• Combination of office-based tasks and hands-on support for studio and class operations.
• Involvement in a vibrant, creative environment with opportunities to contribute to the growth of a respected knitwear education centre.

Please find more details about the school and courses offered at albionknit.com or contact Julka at 01624 888 707.