Knowledge Management & Performance Advisor (Fixed Term Contract)

Job Title: Knowledge Management & Performance Advisor (18 month contract)

Location: Hybrid working between home and London office

Binnies an RSK Group company is recruiting a Knowledge Management and Performance Advisor for our Water Services Major Projects Business Unit. The Water Services team consults, delivers and manages projects in the Water Utilities sector. This role plays a key part in delivering a people-centred strategy for Thames Water’s South East Strategic Reservoir Option (SESRO) project, ensuring that all colleagues are informed, empowered, and aligned to shared goals and values. SESRO is a joint venture between Binnies and Arup.

This role shapes and refines interventions across learning, performance, and team dynamics by leveraging the latest research in motivation, behaviour change, and organisational psychology. This scientific approach grounds decision-making and activity in robust data and insights, creating impactful outcomes for both individuals and teams.

Successful applicants will be able to work flexibly between home and the SESRO office in London (weekly attendance).

Responsibilities

Knowledge Management

• Lead the capture, curation and dissemination of lessons learned across SESRO workstreams.
• Maintain and evolve knowledge-sharing platforms and tools to ensure accessibility and relevance.
• Facilitate knowledge-sharing sessions and retrospectives to embed learning into delivery cycles.
• Proactively network with colleagues across all SESRO partner organisations to champion a culture of open knowledge exchange.
• Build strong cross-functional relationships to facilitate the sharing of insights, best practices, and lessons learned.
• Act as an ambassador for knowledge management by encouraging collaboration and the breaking down of silos between teams.
• Identify and connect subject matter experts throughout the project to drive continuous learning and innovation.
  
  
  

Performance Development

• Support the design and delivery of SESRO’s performance management framework, including 360° feedback processes aligned to KPIs
• Collaborate with team leads to identifying performance trends and support interventions where needed.
• Contribute to the development of guidance for managing underperformance in line with home organisation policies.
• Articulate roles and responsibilities across the project to support clarity in the operating model, cross-team collaboration and performance management.
  
  
  

Internal Communications & Engagement

• Design and maintain a comprehensive communications plan that ensures messaging is tailored to the unique needs and preferences of each group within the joint venture.
• Regularly review and update communication strategies to reflect the evolving structure and priorities of all partner organisations.
• Liaise with key representatives from each stakeholder group to gather feedback and continuously refine communication channels for maximum relevance and impact.
• Draft and distribute internal communications that promote team updates, initiatives, and engagement opportunities.
• Support the planning and delivery of engagement events such as Collaboration Days, monthly socials, and onboarding sessions.
  
  
  

Learning & Development

• Coordinate onboarding for new starters, ensuring alignment with SESRO’s values and expectations.
• Contribute to the design and delivery of learning pathways, leadership development, and capability-building programmes.
• Demonstrate a keen understanding of diverse learning styles to ensure training and development initiatives are accessible, engaging, and effective for all team members.
• Collaborate with subject matter experts to design and deliver tailored learning solutions that meet varying needs—whether through workshops, digital resources, or on-the-job coaching.
• Regularly assess the impact of training interventions, using feedback and performance data to refine approaches and maximise professional growth across the joint venture.
  
  
  

Collaboration

• Design and facilitate engaging collaboration workshops with a senior audience tailored to drive alignment, foster cross-functional relationships, and spark creative problem-solving across the joint venture.
• Provide ad hoc diagnosis and support to teams by identifying challenges, mediating discussions, designing appropriate interventions and implementing practical solutions to enhance team cohesion and performance.
  
  
  

Attributes

Skills

The role would be suitable for an individual with a proven track record in the water industry or similar. You should possess and be able to demonstrate some or all the following skills and knowledge:

• Experience in knowledge management or organisational development roles, preferably in a professional services organisation
• Strong facilitation and communication skills, with the ability to engage diverse stakeholders.
• Familiarity with performance management tools and frameworks (e.g. 360 feedback, KPIs).
• Comfortable working in a joint venture or matrixed environment with multiple partner organisations.
  
  
  

Qualifications

• Qualification in Organisational Psychology, HR, or related field.
• Experience with ISO44001 or similar collaboration frameworks.
  
  
  

SESRO People Team Culture

• You’ll be part of a multidisciplinary team of psychologists, consultants, and HR professionals, working closely with our Joint Venture colleagues. The team is values-led, dynamic, collaborative, and committed to making SESRO a legacy project through people-first delivery.
  
  
  

Benefits

• Competitive Salary.
• Flexible working, including, if desired, a mixture of office and remote working, nine-day fortnights arrangements.
• Pension.
• Private Medical Healthcare.
• Life Assurance.
• Group Income Protection.