LAA DSCC Full - Time Customer Service Advisor - Night Shift - Start Date: 17th February

Preston, England, United Kingdom

1/7/2025

Are you ready to embark on an exciting career as a Customer Service Advisor? Our team seeks proactive individuals to manage logging, identification, and arranging defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. In this role, you will handle inbound and outbound calls, as well as email communication, logging case details such as police station, duty scheme, detainee name, and offense type. You will also communicate with law enforcement regarding various crime types, which can vary in severity. We offer comprehensive training and support to ensure you can manage and handle sensitive information effectively.

Seize this opportunity to join DSCC and develop a rewarding career in customer service and make a positive difference in the lives of those in police custody. Night shift positions available. Work a 4 days on, 4 days off rotation over an eight-week cycle, totaling 37.5 hours per week, from 20:00 to 08:00. Apply today to register your interest!

HGS Champions a Coaching Culture

HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Benifits Of Working

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• £12.36 an hour, plus overtime opportunities
• Flexible working
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendships
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
  
  

Looking for JD: We are seeking individuals with strong IT skills, including Microsoft Packages, CRM, and email, who demonstrate professionalism and focus on brand standards. Ideal candidates are flexible team players who thrive in fast-paced environments, embrace variety and change, and take ownership of the customer journey. We value those with strong analytical skills, particularly an interest in legal issues. This is a great opportunity for self-starters eager to enhance their skills and contribute to our teams success. Requirements JD:

• Customer Service/Contact Centre experience; night shift experience preferred
• Excellent Communication and Customer Management Skills
• Experience using Microsoft packages (including Word, excel) 
• Educated to GCSE standard
• Must be based in England or Wales
  
  

As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Please note, we are unable to consider candidates who have not completed their probationary periods and/or are employed with HGS on a Fixed Term contract.