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Job Description
Role - Lead Consultant (Service Assurance Manager)
Location - London
- Lead the end-to-end service assurance process, ensuring IT services are delivered in line with SLAs and business expectations.
- Lead the technical assurance of services, ensuring optimal performance, availability, and compliance.
- Ensure Infosys created designs are reviewed by Infosys TDA (Technical Design Authority) prior DAG/ ARB submission.
- Manage, enhance and report resource capability, training and certifications
- Oversee major incidents, coordinate resolution efforts, and lead MIR.
- Drive problem management by identifying root causes and implementing long-term fixes.
- Oversee change and release assurance, ensuring minimal disruption to services.
- Present service performance reports to senior stakeholders.
- Collaborate with service owners, vendors, and support teams to ensure service quality.
- Promote a culture of continuous improvement and operational excellence.
- Ensure compliance with ITIL practices and relevant regulatory standards (e.g., ISO, GDPR).
- Collaborate with cybersecurity, risk, and compliance teams to ensure IT services meet internal controls and audit requirements.
- Drive continuous improvement and innovation initiatives to enhance service reliability, automation, and operational efficiency.
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.” 
