Lead Customer Success Engineer(SC Security Clearance)

CompanyDynatrace

LocationUnited Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (41.0%).

Occupation Type

Security system installers and repairers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Your role at Dynatrace

Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Strategize on the overall technical objectives and long-term goals of the team.
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint.
Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Provide web-based training to user groups to support organizational adoption.
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
Providing coaching to TAMs to help them grow in their technical knowledge and personally.
Function as a frontline technical resource for “best practice” and informal customer questions.

Engage with customer support as a customer advocate to ensure speedy resolution of customer issues

Engage with Product management as the customer advocate on product roadmap discussions.

Participate and prepare for Monthly and Quarterly Business Reviews with customers.

Maintain current functional and technical knowledge of Dynatrace products and services.

Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.

Help communicate, escalate and advocate on behalf of the customer.

Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.

Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.

Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

What Will Help You Succeed

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

Work experience 6+ years of experience

Experience working with large enterprise customers, including executive leadership

Demonstrated ability in leadership, mentorship, and organizational behavior

A track record of going above and beyond for your team and customers

Ability to manage executive relationships and discussions (VP/CxO)

Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct

Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace

Willingness to learn new technologies and resolve complex technical issues

Professional Level Dynatrace certification (or get certification within six months)

Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …)

Strong technical understanding and experience in SaaS industry

Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.

Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax

Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.

CMDB/ITSM Technologies/platforms such as ServiceNow and BMC

Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative

Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment

Please Note: due to the secure nature of this position, it is only available for candidates holding a UK Security Clearance and are a sole UK National, residing in UK for preceding five years. In addition, candidates will be required to either hold an active higher level clearance, or be eligible and willing to obtain it. Individuals without security clearance will be considered for this and/or wider opportunities at Dynatrace.

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.