Lead Field Service Engineer - South Regions

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands-on technical work, you will manage a regional team of 5–10 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction.

The role will be covering the Heathrow area and South Regions on occasions,

Responsibilities

• Lead and coordinate a regional team of Field Service Engineers in daily service activities.
• - Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas.
• - Act as the primary point of contact for customer liaison and issue resolution.
• - Communicate service updates and documentation effectively to the team via meetings, calls, and emails.
• - Conduct annual performance reviews and support continuous professional development.
• - Maintain accurate training records and ensure timely re-certifications.
• - Collaborate with senior management on initiatives and report achievements and concerns.
• - Promote a culture of safety and compliance, including risk assessments.

Qualifications

• Strong technical background with leadership aspirations—training and mentoring provided.
• - Excellent communication, organisational, and administrative skills.
• - Previous experience in a customer-facing role.
• - Solid electronics and computer knowledge, including Microsoft Office proficiency.
• - Extensive experience supporting field-based teams servicing high-tech security systems.
• - Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent).
• Ready to lead and make an impact? Apply now and join a team that’s shaping the future of security technology.