Job Title: Lead Generation Retail Sales Specialist
Closing Date: 8 December 2025
About Us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How You’ll Play Your Part
In this role you will, contact current and prospective customers on behalf of MBC/MBV through a variety of different sales channels, with the goal of educating customers on the offers we have on our new and used vehicles, securing a lead for the network where appropriate. This needs to be done whilst adhering to the FCA regulations and ensuring all communications ends with a good customer outcome.
Main Accountabilities
- Specialists are expected to maintain an in depth understanding of FCA regulatory requirements to ensure they offer a consultative approach when discussing financial information with customers ensuring they do not breach the current regulations and provide good customer outcomes.
- When prospecting to customers through the Outbound Telephony sales channel, Specialists are expected to influence 10% of all customers contacted into leads for the network whilst using their understanding of Mercedes-Benz products and financial regulations to recommend suitable vehicles and offers.
- Through the LiveChat sales channel, Specialists are expected to influence 25% of all customers spoken to on the service into leads for the network, using their understanding of Mercedes-Benz products and services to locate suitable vehicles on our Online Showroom.
- Specialists are expected to maintain an in-depth knowledge of GDPR and how this relates to customer and lead data. They must ensure that all data and leads processed are accurate and complies with GDPR.
- Specialists must ensure that all contact with customers is to the high standard expected by MBFS and passes all regulatory and quality checks.
- Specialists will support and liaise with the retailer and dealer networks through sharing lead and sales opportunities.
About You
- Strong sense of integrity to ensure all FCA regulations are followed when discussing offers.
- Previous experience of working in a regulated sales environment is preferential.
- The ability to self-motivate to drive themselves to hit sales conversion targets.
- Strong rapport building skills to quickly establish relationship with prospective customers.
- Excellent attention to detail to ensure all GDPR regulations are adhered to.
- An understanding of the automotive industry and its products is preferential.
- A results-driven mindset, with a focus on achieving and exceeding KPIs.
- Passion for automotive industry, with a willingness to stay up to date on market trends and competitor activity
What’s in it for you?
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
When you apply, you’ll be asked to complete a short online application where we’ll ask that you include current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com.
Group
Mercedes-Benz Group AG
Organization
Mercedes-Benz Financial Services UK Limited
