Lead Localisation Manager

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

What does a Lead Localisation Manager do at Busuu?

We are seeking a localisation expert to lead Busuu's localisation function. You will play a pivotal role to create a genuinely localised experience for our global learners, enabling them to engage with content that is both relevant and authentic.

You will be working within the wider marketing team and in close collaboration with our education and product colleagues to manage the localisation processes at Busuu. You will be instrumental in leading the localisation team to deliver impactful campaigns across our marketing channels and an engaging product experience across different languages and geographies.

The Lead Localisation Manager will be responsible for championing the importance of the localisation function within the business and developing processes that ensure the translation and adaptation of our content is supporting business goals and serving our mission to empower people through languages.

You will be part of a diverse and cross-functional team whose work will positively impact the lives of millions of people – inspiring them to learn together with Busuu.

What you will be doing as a Lead Localisation Manager

• Lead and inspire the localisation team, providing line management and development for our in-house localisation managers
• Manage and nurture relationships with key suppliers, including freelance linguists, localisation agencies and localisation tool providers
• Manage the localisation budget and forecasting, and support business cases and cost estimates for new interface languages or courses
• Work closely with the rest of the business to understand and drive OKRs by providing localisation solutions with demonstrable impact, including through savings and efficient use of tools and processes
• Oversee the localisation team’s workload, working with the rest of the business to ensure localisation work focuses on projects that deliver impact against wider goals
• Be commercially-minded in your execution, including by initiating tests and hypotheses on how to optimise the impact of localisation on campaign results and using tools (such as AI) to enable the team and accelerate results
• Work closely with the Creative Strategy Director to ensure the localisation briefing and feedback process is running smoothly for both the localisation team and internal stakeholders
• Lead occasional cross-team sessions to socialise the importance and impact of localisation, and work closely across the business to ensure early involvement of the localisation team in new product development or marketing initiatives
• Work closely with the Lead Copywriter to ensure seamless processes and consistency of brand and TOV across markets and languages
• Occasionally supporting with BAU work on day-to-day localisation tasks, including responding to briefs, providing QA services to stakeholders in the business, and ensuring there is appropriate resourcing in place to support specific campaigns or launches

What we’re looking for in a Lead Localisation Manager

• 5+ years experience leading localisation teams and processes, experience in a tech or product-led environment a plus
• You will be a confident project manager, with proven experience managing resources, timelines and quality assurance
• A seasoned team leader with experience managing and mentoring people
• You will demonstrate a solid understanding of the localisation industry, strategies and processes, and knowledge of how to apply them in a multicultural business, working across different departments and bringing people with you on the importance of cultural and linguistic nuances
• Strategic and focused on the bigger picture, with a desire to understand the business needs and how localisation can support in driving impact and meeting wider goals
• Demonstrable experience working collaboratively with diverse stakeholders to deliver value for the business - understand and navigate the challenges of internal teams and see opportunities for collaboration and growth within the business
• Cultural sensitivity and strong linguistic skills, with an ability to communicate nuances and impact of accurately translating, transcreating and adapting assets for a diverse audience
• Commercial acumen and a keen interest in staying up to date with the changes in the marketplace and the competitive landscape of language learning
• Well versed in using translation management systems and integrating them with other tools (Smartling experience a plus)
• Experience using Jira or another scrum-based ticketing system to manage workflow
• Excellent communication, persuasion and presentation skills
• Passion for language education and digital learning is always a plus
• Experience with testing to validate and drive results is a plus

At Busuu we want to ensure that you have access to some great benefits:

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
• You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
• Busuu offers a great Private Health Insurance scheme
• There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
• We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
• We offer enhanced maternity and paternity leave (depending on location)
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

What Happens Next

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

• CV application review - We will review it as quickly as possible
• Let’s chat - Quick chat with our team about your experience and the role
• Interview - With the Hiring Manager
• Case Study - At home case study to show off your skills
• Interview - Interview to review the task and meet other colleagues in the team

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.