Lead Porter

Job objectives and responsibilities:

The Portering Manager will be responsible for the efficient and safe management of all portering services within the hospital, with a primary focus on patient movement and waste management. This includes the coordination, supervision, and development of a large team of porters to ensure timely and compassionate transportation of patients, as well as the effective movement of equipment, specimens, waste, and supplies. The role is critical to supporting clinical services, enhancing patient experience, and maintaining the smooth operation of a busy healthcare facility operating 24/7

Key Responsibilities:

• Oversee and optimize patient transport services across the hospital, including admissions, discharges, transfers between wards, and movement to diagnostic departments (e.g., X-ray, MRI, physiotherapy, operating theatres).
• Develop, implement, and monitor robust patient movement protocols and standard operating procedures (SOPs) to ensure safety, efficiency, and patient dignity.
• Ensure all patient movements are conducted with the utmost care, empathy, and adherence to manual handling guidelines and patient confidentiality.
• Manage the transportation of deceased patients to the mortuary, ensuring respect and adherence to established procedures.
• Coordinate urgent patient movements, including emergency responses (e.g., cardiac arrest calls, helipad transfers), ensuring rapid and effective deployment of resources.
• Maintain a fleet of appropriate and well-maintained patient transport equipment (wheelchairs, trolleys, beds), ensuring regular cleaning and servicing.

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Waste Management:

• Overseeing the safe, efficient, and compliant management of all waste streams generated within a healthcare facility. This includes general, recyclable, clinical, hazardous, and pharmaceutical waste, ensuring adherence to stringent legislation and promoting environmental sustainability.
• Collate statistics, analyse data, and prepare regular report for senior management on waste performance and compliance.
• Liaise daily with the client regarding waste services and any variation required.
• Conduct inspections and audits of waste transfer stations, wards and department, producing reports with identified remedial actions.
• Manage the 24/7 helpdesk operations.