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The role is a lead contributor within the Winterflood Software Delivery team, carrying Governance Committee responsibilities and reporting to the Head of Software Engineering. It is accountable for leading the growing delivery management practice, coaching and mentoring teams to enhance delivery quality and cadence. The role manages key technology change initiatives in collaboration with stakeholders to ensure timely delivery of high-quality software, while also overseeing the product and software change roadmap, delivery governance, software releases, and incident management. It contributes to the Software Development Lifecycle alongside engineering and product leadership and supports operational resilience through robust planning, performance reporting, and third-party management. The role involves leading a well-structured and resourced team with aligned objectives and personal development plans that support the overall business strategy. Additionally, it holds responsibility for contributing to the broader Software Engineering and Technology Strategy, owning the planning and execution of the software roadmap, and clearly communicating progress, performance, and plans across all levels of the business.
Responsibilities
- Lead Project and Delivery staff across the business to deliver all product & software projects & change.
- Implement & manage Product & Software Change governance ensuring procedures are followed with a full audit trail from design to delivery into production.
- Work with the broader delivery management team to ensure that squads are resourced appropriately to deliver the Product & Software Roadmap and Plan.
- Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function.
- Promote the maintenance of a strong culture of compliance, risk management, integrity, innovation, client focus and other such Winterflood or Close Brothers values.
- Encourage and support a culture of innovation and forward thinking.
- Build strong relationships with other functions and business units to collectively achieve Winterflood strategic priorities and goals.
- Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality and cadence evangelising best practice in delivery management
- Input to the Software Engineering Strategy and ownership of planning and delivery of the strategic roadmap.
- Ensure challenge where appropriate at assigned governance committees in the spirit of growing the business within risk appetite & regulation.
- Contribute towards the negotiation of technology vendor contracts and agreements as required ensuring all appropriate risk assessments and outsourcing points have been considered.
- Communication to all levels of the business of progress, performance, and planning.
- Lead the day-to-day oversight of Software Delivery, raising any issues to the Head of Software Engineering as appropriate.
- Ownership of live issues & incidents ensuring all facts are established, communication of updates & resolution and a root cause is identified with a supporting plan to fix. Ensure all resulting actions are closed.
- Ensure proactive communication with all internal stakeholders – particularly with respect to technology performance & change.
- Leadership of designated staff ensuring delivery of technology performance, architecture, design & change follow formal governance.
- Take clear remedial action where necessary and informing the Head of Software Engineering as and when appropriate.
- Sponsor personal development across the function to ensure effective succession with skills & knowledge aligned to long-term strategic requirements.
Required Skills And Knowledge
- 5 years+ proven experience in Software Delivery Management, preferably in Financial Services.
- Proven experience of delivery of complex technology change, achieving demonstrable business results
- Adaptable approach, befitting of a small growing business with excellent communication skills.
- Mandatory Qualification: A degree (or equivalent level qualification) in a relevant IT specialism or proven experience to the same level.
Tools:
- Delivery Management / Product Management tools such as JIRA, Azure DevOps or Equivalent
- Project Management Tools (e.g Microsoft Project)
Benefits
- Competitive salary inclusive of discretionary annual bonus & annual pay review
- Work Abroad Policy for up to 15 days per year
- 25 days holiday plus bank holidays and additional well-being day
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 10% employer contribution
- Sharesave scheme
- Income Protection & Life insurance (4 x salary core level of cover)
- Private health care via BUPA
- Employee Assistance Programme
- Discounted Gym Membership
- Variety of travel to work schemes
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
