Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Description:
We are excited to announce an incredible opportunity for a highly skilled specialist to join our Operations team as a Lead Critical Facilities Engineer (CFE Level VI). This day-time role is perfect for someone eager to contribute to the development of innovative concepts and techniques within our Data Centres. As an ambassador for your site and the Campus, you will proactively engage with all level’s of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience.
Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you could be the key player we’re looking for! In this position, you will support our team while driving change and developing new ideas that will shape the future of our operations.
Role Scope:
Management Structure & People Management
- Serves as second port of call when IBX manager or supervisor is unavailable.
- Supports IBX manager and site supervisors in daily operations and coordination.
Site Operations & Project Involvement
- Heavily involved in site phase build activities and switching schedules to meet project requirements.
- Responsible for writing, planning, and scheduling major project work and liaising with vendors.
- Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued.
Customer Interaction
- Acts as customer-facing representative alongside the CFE supervisor/manager.
- Attends and contributes to Customer MBRs and any key customer meetings.
- Acts as an escalation point during major incidents.
Incident Management
- Provides technical support during incidents — directs team to failed components and guides response.
- Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response.
- Acts as technical support for the entire team — from apprentices to senior roles.
Additional Responsibilities
- Supports hiring process as a technical assessor in interviews
- Monday–Friday role with flexibility to cover incidents and provide broad team support.
- Recognized for bringing significant technical value and support across multiple levels of the team.
Who You Are You?
- Proven ability to act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues.
- Strong organisational skills and experience in planning projects, including vendor management and customer communications.
- Collaborative and approachable — able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members.
- Customer-focused mindset with experience participating in customer meetings, MBRs, and acting as a key point of contact.
- Comfortable operating in a fast-paced environment with responsibility for technical oversight.
- Flexible and solutions-oriented, able to step in when required and support the wider management team.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
