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❗📢 HIRING UPDATE 📢❗
Greetings from Mastek!!!
About the job
Role: Lead UCD Consultant
Job Type: Permanent
Start Date: ASAP
Hybrid working model.
Location: Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)
Summary:
Mastek is seeking a Lead User-Centred Design (UCD) Consultant to shape and lead the delivery of impactful, user-focused services across both public and private sectors. This strategic, hands-on role blends consultancy, design leadership, and stakeholder engagement, while playing a key role in growing our UCD practice. As a trusted advisor and expert practitioner, you’ll help embed UCD thinking across teams and projects—driving better outcomes for users, clients, and the business.
Key responsibilities:
Strategic Collaboration and Business Development
- Collaborate with the Head of UCD and other leadership to contribute to business development and identify new opportunities for growth.
- Shape the development of business proposals and bids, applying UCD and agile approaches to ensure alignment with client needs.
- Identify and pursue new opportunities with existing and potential clients, helping to shape future projects and proposals.
Stakeholder Management
- Manage relationships with stakeholders at all levels, ensuring clear communication, alignment, and buy-in for project goals and UCD approaches.
- Act as a trusted advisor to client project teams and senior stakeholders, providing expert guidance on user-centred design methodologies and approaches.
- Upskill and educate clients and colleagues on UCD methods and agile delivery approaches to transformation.
Design Leadership
- Depending on the needs of the business and clients, you may lead part-time on live projects, providing hands-on leadership and expertise in UCD, ensuring high-quality design solutions that meet client and user needs.
- Guide the design process through all stages - from discovery and research to prototyping and implementation.
- Collaborate with clients and stakeholders to define project scope, success criteria, and deliverables.
- Lead multidisciplinary agile teams, embedding user-centred principles throughout the delivery lifecycle.
Support the Development of the UCD Practice
- Cultivate a thriving community of practice that encourages knowledge sharing, cross-functional collaboration, and a supportive, innovative design environment.
- Lead on recruitment of new team members
- Introduce and maintain career progression frameworks, mentorship, and training pathways to support continuous team development.
- Streamline and enhance knowledge management, design workflows, tools, and processes to ensure efficient delivery and a strong portfolio of high-quality design outcomes across all projects.
- Champion team well-being and culture, creating a positive and inclusive work environment.
Requirements:
Experience:
- Extensive experience in user-centred design, with the ability to lead projects and work within agile teams and complex programmes.
- Demonstrable experience in applying user-centred design methods and tools, including leading projects from discovery to live.
- Experience in consultancy, managing multidisciplinary teams, and working with diverse stakeholders.
- Coaching, mentoring, or management experience in UCD teams, with a strong focus on professional development, standards, and team leadership.
- Familiarity with GDS standards and assessments.
- Sector experience in the public sector or healthcare is a bonus.
Skills:
- Strong leadership and project management skills, with the ability to drive project delivery while managing complexity and ambiguity.
- Deep expertise in UCD and good knowledge of specific specialisms (Service Design, User Research, UX/UI Design, or Content Design).
- Strategic mindset with the ability to shape design direction and align UCD with broader business goals.
- Excellent stakeholder management and communication skills, with the ability to influence senior leaders and clients.
- Strong facilitation skills for both remote and in-person workshops, meetings, and research sessions.
- Ability to manage complex projects, navigate organizational dynamics, and resolve challenges effectively.
Benefits:
- A competitive salary with annual performance-related bonus
- Flexible working options: remote-first with access to offices in Reading and Leeds
- Generous training and development budget to support your professional growth
- Your choice of MacBook or Windows laptop, with all essential tools provided
- Private healthcare, life insurance, pension contributions, and Cycle to Work scheme
- Opportunities to work on high-impact projects across healthcare, government, and commercial sectors
About Mastek:
Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We deliver impactful solutions for clients such as the NHS, Ministry of Defence, and major private sector companies. Our User-Centred Design practice is a key driver of innovation within the company, offering exciting opportunities for professional growth. Join us to work on meaningful projects, collaborate with talented teams, and make a real impact.
Ready to Apply?
If you are passionate about delivering high-quality user-centred projects and meet the above criteria, we’d love to hear from you. We welcome diverse skills and experiences, so please reach out even if you don’t meet all the criteria. Apply today to join our journey!
Next Steps
If you are eager to learn more about the role, explore new opportunities, and want to join an organization that genuinely value its employees, check out the role profile for detailed information and attached your up to date CV and sent at [email protected]
Kind regards,
Priyanka Gaur
