Lead UX / Product Designer - Product & Experience

Lead UX / Product Designer – Product & Experience

Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Design With Impact. Lead With Empathy. Transform Experiences.

The Role

Capco is a global technology and business consultancy focused on the financial services and energy sectors. Our designers translate strategy into intuitive digital products and engaging customer experiences, transforming businesses and impacting millions of users around the world. We are seeking Principal UX / Product Designers (10+ years’ experience) who will shape the future of financial services by leading transformative projects, guiding clients to innovative solutions, and inspiring teams to deliver experiences that impact millions worldwide.

What You’ll Do

• Strategically lead large-scale, complex customer experience and design engagements, aligning business goals with exceptional design.
• Create and maintain relationships with clients as a trusted advisor.
• Identify and lead opportunities with clients, structuring and resourcing engagements to address their challenges.
• Provide thought leadership, drive innovation, and advance Capco’s design methodologies and practices.
• Mentor and coach designers, fostering a culture of excellence and continuous improvement.
  
  

Core Skills

• Track record of exceptional strategic leadership and advanced expertise in UX/UI design.
• Proven track record in senior-level consulting or agency delivery, particularly within financial services.
• Deep knowledge of agile methodologies, digital product innovation, and stakeholder management.
• Superior communication and interpersonal influencing skills.
  
  

A Few Things That Will Set You Apart

• Recognised leadership in enterprise design systems and scalable UX strategies.
• Advanced understanding of psychology, human factors and experimental design.
• Expertise with cutting-edge A.I. design tools and methodologies.
• Extensive experience with market research, competitive analysis, and emerging industry trends.
• Comprehensive knowledge and experience within financial services.
• Advanced academic qualifications (HCI, Psychology, Product Design, etc.).
  
  

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy
  
  

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
• Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick—workshops, certifications, e-learning—your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
• Healthcare Access: Convenient online GP services
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
  
  

Inclusion at Capco

We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.