Who We Are
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences.
What We Do
We are a full-service creative digital media agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
About Dms
DMS, part of the AKA Group of companies, was established in 2002 and has over 100 employees. From our facilities based in London and LA we provide digital creative and media intelligence services to our clients that comprise of major film and TV studios, leading independent film distributors, West End and Broadway theatres, cultural institutions, sports, music and fashion companies.
THE ROLE
Your role and responsibilities will vary according to the needs of the business, but will include;
Versioning Producer responsibilities:
- The day to day oversight of a key account
- To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards
- To ensure that a high level of client service and client engagement is maintained at all times
- To take creative and finishing briefing meetings with the client
- To be pro-active in overseeing, coordinating and delivering all aspects of the client's relationship with DMS. Liaising with Versioning Producers, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met
- To work with Versioning Producers to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery
- To ensure that all work is delivered to an appropriate technical and creative quality
- To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery
- To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate
- Where possible to offer support to the Senior Versioning Team Leaders at relevant times
- Independent and team ownership and accountability of orders, ensuring consistent high quality and on time delivery
- Monitoring volume and throughput within the team and Tech leads
In addition to the existing producer responsibilities, the Lead Versioning Producer should use their experience and knowledge of processes and accounts to support the management team achieving the below goals.
Assisting studio managers:
- Ensure the studio managers are aware of workload, issues and successes of the wider CS team
- When required, work alongside Global Account Managers to assist and support with special projects and studio wide initiatives
Billing:
- To oversee the billing process, including:
- Application of the rate card in order to prepare accurate cost estimates
- Providing support to the team to ensure jobs on CETA are billed correctly
- Providing training to the CS team regarding billing processes
- Checking rates are correctly applied on CETA for your team
Project management and general tasks:
- Make sure that reference material is up to date and constantly maintained within your team
- Work closely with the TV Admin Team to escalate Adstream/Peach delivery issues and feedback and share any best practice recommendations with Senior Producers in the regular meetings
- Collaborate with CETA Superusers where necessary to solve issues or raise suggestions to help improve workflow
- Provide a first point of call or Versioning Producers in your team when they have questions or require experienced advice
Quality control and best practices:
- Always ensure studio guidelines, checklists and procedures are followed and that the relevant teams have the latest information
- Highlight areas of improvement that may be required in content QC bases on your experiences working with the content
- Monitor internal workflows, identify areas for improvement and make recommendations
- Support the team to identify areas of improvement for existing workflows and processes which could benefit DMS and/or the client
Requirements
- 2 years' experience in a post-production environment
- Proven experience in a client-facing role
- Prioritisation to identify and delegate urgent tasks
- Trusted confidante to maintain confidentiality for sensitive information
- Lead and/or chair internal meetings with an agenda
- Experience leading team meetings and owning the agenda
- Maintaining high quality output when working at speed
- Friendly and approachable manner
- Confident and assertive
- Willingness to learn new skills
- Good communication, both verbal and written
