Leasing Manager

About the Role

An exciting opportunity has arisen for a Lettings Portfolio Manager to join a market-leading residential property business. The successful candidate will be responsible for the efficient management of a residential portfolio, ensuring excellent customer service, compliance, and maximised performance.

This role is a balance of private property management and corporate private rental management, requiring a proactive individual with strong organisational skills and the ability to build lasting relationships with clients, tenants, and contractors.

Key Responsibilities

• Oversee the full lettings process and work to minimise void periods.
• Ensure compliance with industry standards and all Health & Safety requirements.
• Manage and assess the performance of the allocated portfolio.
• Attend corporate client meetings, providing updates and strategies on lettings and void performance.
• Act as the primary point of contact for clients.
• Conduct property visits across your portfolio.
• Manage repairs and maintenance with strict adherence to service levels (via Tenant Services).
• Instruct and liaise with local sub-agents to achieve optimum results.
• Resolve tenant and client queries or complaints efficiently.
• Prepare and deliver weekly, monthly, and quarterly reports.
• Monitor and work within allocated budgets.
• Collaborate with wider teams to ensure operational efficiency.

Experience & Skills Required

• Experience in residential lettings or residential asset management.
• Strong IT skills with the ability to use property management systems effectively.
• Excellent organisation, prioritisation, and time management skills.
• High attention to detail and accuracy.
• Strong communication and relationship-building abilities.
• Highly motivated with a proactive, positive approach.
• Ability to work both independently and as part of a high-performing team.

Additional Information

• All work must adhere to ARLA, ARMA, and RICS codes of practice.
• Commitment to mandatory and optional training to maintain knowledge and skills.
• Adherence to FCA guidelines and customer fairness principles.
• Professional and courteous conduct with all stakeholders.
• Willingness to contribute to business development and cross-selling opportunities.
• Commitment to staying informed on relevant legislation and best practices.