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Job Overview
We are seeking a motivated and detail-oriented individual to join our Legal Services Team at Wexham Park Hospital. This is an exciting opportunity to undertake the management of the first stage of the claims and inquest process; disclosure of medical records and all relevant information within the legal timeframes.
Main duties of the job
You will provide a comprehensive, efficient secretarial and administrative service to the Legal Services team and undertake the disclosure of copy medical records in the first stage of the litigation and inquest processes.
You will be required to work to tight deadlines and to ensure that Trust standards are adhered to in relation to all documentation and confidential information.
You will also be required to liaise with senior Trust staff, solicitors, case handlers at NHS Resolution and Coroner's officers. A positive working relationship with the Trust's patient safety team and other governance leads is also integral to this role.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- NVQ level 4 /BTEC or equivalent
- Computer Literate in Microsoft office, particularly Word and Excel.
Experience
Essential criteria
- Experience of working in a legal services environment
- Experience in an administration/secretarial role
Desirable criteria
- NHS experience
- Legal knowledge /qualification
Skills & Knowledge
Essential criteria
- Strong communication and negotiation skills, written and verbal.
- Able to deal with Courts and External Solicitors
- Logical reasoning and analytical skills
- Ability to work to tight deadlines.
- Organised and self motivated
- Able to manage own workload.
- Deal effectively with a wide range of people.
- Work effectively as part of a team.
- Attention to detail.
- Work using own initiative.
- Good interpersonal skills, the ability to deal tactfully and ethically with matters of confidential and sensitive nature.
- Able to always maintain a high level of confidentiality.
- Able to remain calm under pressure and be motivated with a flexible approach to the changing priorities of the service.
- Flexible working hours to meet the service needs.
Desirable criteria
- Knowledge of Databases
- Familiarity with Medical Terminology
- Knowledge of the NHS
- Knowledge of Complaints Procedures
Special Requirements
Essential criteria
- Frequent exposure to distressing or emotional circumstances. Some occasional exposure to highly distressing/emotional circumstances.
Desirable criteria
- Must be able to travel between multiple sites efficiently and in a timely way.
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
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