Lending Assessor

London, England, United Kingdom

6/30/2025

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated Asset Finance, Development Finance, Wholesale Finance and Specialist Mortgages divisions ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend only to businesses, our savers can be sure their money will be used to boost the British economy.

The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.

For more information, please visit our website: www.htb.co.uk

Our Values and Behaviour

All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in

Customers matter

• We listen to our customers
• We value customer relationships over transactions
• We strive to deliver what customers want, when they want it, how they want it
• We prioritise customer outcomes over corporate expediency
  
  

We deliver

• We approach everything we do with discipline and set high standards
• We do more with less and embrace change
• We are fanatical about financial rigour and risk discipline
• We execute consistently with speed and accuracy
• We constantly strive to improve
  
  

Integrity without compromise

• We always aim to do the right thing - we don’t duck hard choices
• When we make a mistake we own up and fix it
• We are open and honest in all our communication
• We treat innovation and fresh thinking as an opportunity not a threat
  
  

People Power

• We are a meritocracy
• We empower people and make them accountable
• We encourage our people to learn and grow
• We challenge each other honestly & constructively
• We work as a team
• We know diversity makes us stronger
• We celebrate success
  
  

Position:

The Lending Assessor shall provide quality checking at key stages of the application process along with administrative assistance and support to the Specialist Mortgages Underwriting Team and to the Group’s broker partners to progress loan applications. The Lending Assessor’s responsibilities shall include, but are not limited to:

• Ensure all data held on the origination system is of the highest quality for accurate reporting and future engagement with our customers and/or their affiliates.
• Undertake monthly reviews of new applications set-up, formal offers, data accuracy on origination systems and completions.
• Ensure timely completion of monthly audits.
• Identify any potential risk(s) and ensure these are addressed accordingly.
• Evaluate telephone calls monthly, or by management’s request, to ensure the highest standards of customer service are maintained and delivered to our customers and their affiliates.
• Communicate feedback accurately, concisely, and constructively.
• Conduct and complete an initial review of documentation received, ensuring all required items and documentation have been provided and are satisfactory.
• Ensure all required credit, AML, and Land Registry searches (together with any other documentation as required) are completed accurately and are attached to the case for underwriting assessment(s).
• Updating searches in the event they expire during the process.
• Provide assistance with the valuation processes, updating the origination system as required and proactively chasing any requirements needed from valuers for the underwriter to proceed to offer.
• Ensure brokers receive excellent client service during the offer sanctioning process, providing regular updates, and proactively chasing requirements to support a swift turnaround for offer.
• Efficiently produce high quality and accurate mortgage documentation upon a loan being sanctioned.
• Manage all key data requirements, ensuring data entry are accurate and completing any remediation required.
• Accurately input appropriate data into the Phoebus system.
• Support the division with any general administrative needs as required.
  
  

Requirements:

Qualifications/Experience

• Previous experience within customer service or business support in an office environment
• Demonstrable experience in a mortgage processing role with a lender or packager is desirable.
• Proficient using Microsoft Office packages (including Excel & PowerPoint).
• Good standard of education, including GCSE English and Maths at Grade C or above (or equivalent).
  
  

Competencies & Attributes

• Exceptional attention to detail, rigor, and accuracy.
• Excellent planning, organisation and interpersonal skills.
• Self-awareness and resilient.
• Portrays risk awareness through curiosity and questioning.
• Willingness to learn and develop new skills.
• A self-starter with a high level of initiative and professionalism.
• A team player willing to go beyond the norm to deliver to exemplary standards.