Job Ref: QUI1285
Branch: Wembley Park Residential
Location: Wembley Park Residential, Forum House
Salary/Benefits: Competitive Salary and Benefits
Contract type: Permanent
Hours: Part Time
Shift pattern: Saturdays - 9.30am -5pm
Hours per week: 6.5
Posted date: 27/08/2025
Closing date: 03/09/2025
Quintain Overview
Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europes largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.
This world-famous north west London neighbourhood was named one of the best places to live in 2025 and will be the UKs largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already has over 3,500 exceptional Build to Rent homes within its portfolio across ten unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.
At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.
Job Purpose
To support the Lettings and re-sales department ensuring the client and customer experience is exemplary at all times.
Key Accountabilities
- Successfully respond to all general enquiries (by telephone, email or in person) in a polite and proper manner.
- Follow up leads, accurately registering details of applicants in the sales and lettings data bases and booking viewings where appropriate.
- Booking viewings of lettings and sales properties, presenting the product in a safe and professional manner and maximising all opportunities.
- Undertake a range of general administration lettings activities as required e.g. signing of tenancies, filing, letter generating and delivering, booking works, taking photos, updating software, updating clients. To update the lettings and sales software system as required.
- To fully contribute to the departments goals and targets.
General Accountabilities:
- Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
- Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
- At all times ensure that your understanding and skill level regarding the Companys IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
- Demonstrate commitment to and align actions with the Companys values: Creative, People-First, Pioneering, Sustainable and Proud.
- Work within the Companys policies and procedures, governance framework and standards, as detailed on the Companys intranet.
- Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
Qualifications/Experience/Skills:
- Excellent presentation skills.
- Must be IT literate; experience with Microsoft Outlook, Word and Excel.
- Excellent communication skills; (written and verbal).
- Self-motivator, driven and ambitious.
- Must have experience working in a customer facing role, preferably office experience.
- Good organisation skills.
- Enthusiastic and professional team-player with a can-do attitude and a desire to learn and develop.
Screening Questions:
- Do you have experience with Microsoft Outlook, Word and Excel?
- Do you have experience working in a customer facing role within retail or an office environment?
- Do you have flexibility to work on a week day, if required?
Please note this role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.
Wembley Park Residential, a subsidiary company of Quintain, was established in 2008 to provide a one stop shop service to purchasers. With excellent relationships with tenants and landlords alike, we are recognised members of the business and residential community in Wembley Park, attracting high levels of client and tenant referral as a result. We are based on site and deal exclusively with Wembley Park property, ensuring a superior service for clients and tenants.
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