Lettings Business Support Coordinator

Knight Frank is looking to hire a Business Support Coordinator to join our St Johns Wood, Belsize Park and Hampstead Lettings team. This will be a 12 month fixed term contract.

Role:

The Business Support Coordinator will play a crucial role in maintaining efficient office operations and supporting the two teams to deliver exceptional service. The role requires clear communication, collaboration, and a positive attitude towards change, embodying Knight Frank's values and passion for property.

Responsibilities:

• Assist with answering incoming calls, champion the customer experience, and post good news stories on Yammer.
• Create and maintain new property activity records, ensuring all information is up-to-date.
• Order and process land registry title checks for new properties.
• Update records with information from market appraisal checklists.
• Create and manage template letters and forms, including marketing recommendations and terms and conditions.
• Ensure hub records are accurate and maintained, including updating pre-appraisal information.
• Assist in the KYC/CDD process for clients and counterparties and collect necessary documents prior to marketing.
• Ensure compliance with best practices and correct naming conventions on all property files.
• Organize and maintain G:drive and prepare reports for weekly/monthly meetings and ad hoc requirements.
• Code office invoices, create purchase orders, and process goods receipts accurately.
• Monitor management reporting tools like Working Life & Power BI, ensuring compliance with clear desk, storage, and GDPR protocols.
• Manage new starters' induction, onboarding, and leavers' processes, including ordering equipment and setting up logins.
• Support the team with training, holiday/sickness records, expense submissions, and ensuring adequate office cover.
• Arrange and manage property listings, descriptions, EPCs, photos, and floorplans, updating as necessary.
• Organize local office events, create marketing assets, adhere to marketing deadlines, and ensure the office adheres to central guidelines.

Key Experience Required:

• 2 years+ experience in a similar admin role
• Strong IT Skills - Microsoft Office
• Knowledge of the industry is a bonus