Lettings Officer

The Guinness Partnership is recruiting for a Lettings Officer to join a busy thriving team where a passion for delivering brilliant customer service is key. This is a permanent role, offering hybrid working (3 office days per week).

The successful candidate will work closely with several of our resident-facing teams to ensure our homes are let within target and safely, you will:

• Focus on the allocation of our homes.
• Manage the end-to-end lettings process.
• Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let.
• Conduct applicant eligibility and pre-tenancy procedures.

What we’re looking for

As a Lettings Officer, you will manage varied tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess:

• Experience & understanding of letting homes in the social housing or private rented sector.
• A passion for brilliant customer service and delivering great performance.
• Exceptional time management and organisational skills
• An understanding of the importance of regular, consistent communication – by phone, email, text, or letter.
• Great listening skills and a ‘can do’ attitude.
• The ability to recognise the importance of service improvement with a focus on great customer outcomes.
• Excellent attention to detail and the ability to follow agreed procedures and processes.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.